Tshering Palden
Mirrabooka,WA
Summary
A seasoned professional with a robust background in administrative and cleaning roles, notably at The Great Southern Hotel. Excelled in administrative support and office management, enhancing operational efficiency by 30%. Demonstrates exceptional organizational skills and a commitment to maintaining high standards of cleanliness, contributing to improved client satisfaction and workplace productivity.
Overview
4
4
years of professional experience
Work History
Receptionist
The Great Southern Hotel
03.2023 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Commercial Cleaner
Cadin Cleaner
08.2022 - 09.2023
- Emptied wastebaskets to transport trash and waste to disposal area.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Housekeeping Room Attendant
The Great Southern Hotel
08.2022 - 03.2023
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Cleaner
Jani King
02.2021 - 08.2022
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Domestic Cleaner
Magic Maids
02.2021 - 12.2021
- vacuum carpets, curtains and upholstered furniture
- sweep, mop, wax and polish tiled, vinyl, timber and concrete floors
- tidy rooms, empty wastepaper bins and remove rubbish
- clean and disinfect kitchens, bathrooms and toilets
- dust, clean and polish furniture and other homewares
- clean windows and other glass surfaces.
Education
High School Diploma -
The Royal Institute For Tourism And Hospitality
Bhutan12.2020
Skills
- Administrative Support
- Technical Support
- File Management
- Scheduling
- Office Management
- Bookkeeping
- Data Entry
- Telephone skills
- Strategic Planning
- Documentation And Reporting
- Supply Management
- Meeting Coordination
- Record preparation
- Basic accounting
Timeline
Receptionist
The Great Southern Hotel
03.2023 - Current
Commercial Cleaner
Cadin Cleaner
08.2022 - 09.2023
Housekeeping Room Attendant
The Great Southern Hotel
08.2022 - 03.2023
Cleaner
Jani King
02.2021 - 08.2022
Domestic Cleaner
Magic Maids
02.2021 - 12.2021
High School Diploma -
The Royal Institute For Tourism And Hospitality
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