Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tshering Samdrup

Sunshine,Australia

Summary

I have over eight years of experience in the Hospitality industry in Melbourne. I am a Hospitality professional bringing focus on effective team collaboration and achieving results with extensive experience in enhancing guest experiences and operational efficiency known for reliability and adaptability with strong emphasis on customer service. I see myself as a very good communicator and a team worker with good skills in problem solving and working under pressure. Along with my work, I have accumulated experiences with a range of skills learnt both theoretically and hands-on practical excelling in my roles and guest’s satisfaction across varied tasks, maintaining a high level of competency in many areas, including accuracy, attention to details and customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Accommodation and Hospitality Manager

Royalstays
11.2018 - 09.2024
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Increased customer service ratings significantly through personable service.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Reduced costs through effective budget management while maintaining exceptional service levels.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Duty Manager /Night Auditor

Four Points by Sheraton
08.2017 - 10.2018
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Addressed internal and customer-related issues each day and affected strategic resolutions
  • Helped the GSA in checking in and checking out the guests during busy hours
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Reconcile accounts
  • Investigate and resolve out of balance accounts
  • Keep accurate finance records and ledgers
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Front Desk Receptionist /Night Auditor

Harbour View Apartments
03.2015 - 04.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Dealt with guest requests to ensure a comfortable and pleasant stay
  • Administering the general petty cash system and float in a accurate manner
  • Taking individual and group reservations through phone, walk-in and email
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Drafting and presenting marketing monthly reports and training manuals
  • Handling guest complains and resolve them in a professional manner
  • Computed guest billings and posted charges to room accounts
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance

Cleaner and Housekeeper

Consolidate Property Service and Mantra on Russel
05.2013 - 01.2015
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
  • Responds to emergency cleaning requests hourly
  • Promoted building security, locking doors and checking electrical appliances for safety hazards
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage
  • Made the beds and prepared the guest rooms
  • Scrubbed and Buffed the common areas using the machines

Special Education Needs Coordinator

Ministry of Education, Royal Government of Bhutan
02.2006 - 12.2012
  • Managed Special Education Needs Project and implemented its plan
  • Coordinated the Special Education Needs team
  • Prepare the strategies for educating SEN children and train teachers for it
  • Evaluated the progress for future development
  • Plan sensitization programs for schools and villages
  • Reported to the Head Office about the progress and also presented to the Patrons
  • Developed Bhutanese sign Language and printed them for future curriculum
  • Liaised with the foreign donors and discussed for future sustainability

Education

MBA (Masters of Business Management) -

Kaplan Business School Docklands
03.2016

PGC - Business Management, Business Administration

Kaplan Business School Docklands
02.2015

Skills

  • Problem solving
  • Solid written and verbal
  • Communication skills with the ability to communicate appropriately in Business and technical situations at all levels
  • Self-motivated, able to implement decisions and self-effective priorities to achieve both immediate and long-term goals
  • Guest relations management
  • Worked on PM software like Opera, Room Master, CIIRUS, Bed24
  • Ms Office suits

Certification

  • Positive skill assessment as Accommodation Manager VETASSESS 2024

Languages

English
Full Professional
Hindi
Professional Working
Nepali
Professional Working
Tibetan
Professional Working

Timeline

Accommodation and Hospitality Manager

Royalstays
11.2018 - 09.2024

Duty Manager /Night Auditor

Four Points by Sheraton
08.2017 - 10.2018

Front Desk Receptionist /Night Auditor

Harbour View Apartments
03.2015 - 04.2016

Cleaner and Housekeeper

Consolidate Property Service and Mantra on Russel
05.2013 - 01.2015

Special Education Needs Coordinator

Ministry of Education, Royal Government of Bhutan
02.2006 - 12.2012

PGC - Business Management, Business Administration

Kaplan Business School Docklands

MBA (Masters of Business Management) -

Kaplan Business School Docklands

Similar Profiles

CREATE PROFILE
Tshering Samdrup