TSHERING ZAM
Yokine,WA
Summary
I am an energetic, hardworking, and ambitious person who has developed a mature and responsible approach to any task that I undertake, or any situation I am presented with. I have a four-years bachelor’s degree of Business Administration with major in Hospitality and Tourism Management. Detail- Oriented and organized workplace assistant with few years of experience in administrative support roles. I am eager to contribute my skills and knowledge, collaborate with colleagues, and continue learning and growing professionally in a dynamic and innovative work environment. My main objective is to obtain challenging leadership position applying creativity and management skills in any field.
Overview
2
2
years of professional experience
Work History
Workplace Team Member
WSP
05.2023
- Executing all tasks assigned by the manager diligently, on schedule, and to the highest standard
- Managed office correspondence, including sorting mail, emails, and handling phone calls, maintaining professionalism and confidentiality
- Provide administration support to customers/clients
- Process request through helpdesk which includes courier service, cab charge, catering, new starter and leaver, pool cars and other general services
- Action invoices, reconciliation, PO creation, other finance, and administration processes
- Responsible for fundamental administrative duties requiring analytical ability, independent judgement, and problem-solving skills
- Transcribe, record, assemble, track, verify, and maintain accuracy of date/electronic records and spreadsheets
- Review non-technical documents; proofread for accuracy, compliance with corporate policies and formatting adherence
- Assisted with event planning and coordination, including corporate retreats, team-building activities, and client meetings, ensuring seamless execution and high participant satisfaction.
Assistant Manager
Dome Café
06.2022
- Direct and supervise employees on a day-to-day basis
- Create, post, and modify staff work schedules based on employee’s availabilities
- Hire, train, and evaluate personnel
- Maintain business records electronically, and by maintaining physical file
- Place daily food orders and maintain in-store inventory levels
- Maximizing company sale goals and providing the highest standard of service.
Owner
Yummies Restaurant
01.2017 - 10.2018
- In charge of overall management of the restaurant
- Dealing with the customers face to face at the reception desk
- Handling customer complaints and providing the standard services
- Coordinate and plan events for occasion
- Daily cash handling and banking.
Internship program
Amatara wellness resort
08.2016 - 10.2016
- Served as Front Office Receptionist, Guest Relationship Officer Trainee and Butler under Front Office Department
- In charge of receiving guest, checking in and assigning them to their room with room orientation
- Updating guest profile on system using OPERA system
- Handling and dealing with guest requirements and complaints.
Education
Bachelor of Business Administration (Hospitality and Tourism MGT) -
Assumption University
01.2016
Skills
- Quick learner and skilled in managing multiple tasks with frequently changing priorities
- Ability to handle problems single handed and make firm decision under circumstances
- Strong knowledge of Word, Excel, and PowerPoint
- Proficient in both writing and spoken English
- Operate UBW, ANZ, OPERA, and CRUNCHTIME system
- Data entry skills
- Proactive to customer service standard and assurance
- Strong organisational and time management
References
- Andrea Riano Mendoza, andrea.rianomendoza@wsp.com
- Sandy Harrinath, Belmont@domecoffee.com
Timeline
Workplace Team Member
WSP
05.2023
Assistant Manager
Dome Café
06.2022
Owner
Yummies Restaurant
01.2017 - 10.2018
Internship program
Amatara wellness resort
08.2016 - 10.2016
Bachelor of Business Administration (Hospitality and Tourism MGT) -
Assumption University