Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TSHERING ZAM

Yokine,WA

Summary

I am an energetic, hardworking, and ambitious person who has developed a mature and responsible approach to any task that I undertake, or any situation I am presented with. I have a four-years bachelor’s degree of Business Administration with major in Hospitality and Tourism Management. Detail- Oriented and organized workplace assistant with few years of experience in administrative support roles. I am eager to contribute my skills and knowledge, collaborate with colleagues, and continue learning and growing professionally in a dynamic and innovative work environment. My main objective is to obtain challenging leadership position applying creativity and management skills in any field.

Overview

2
2
years of professional experience

Work History

Workplace Team Member

WSP
05.2023
  • Executing all tasks assigned by the manager diligently, on schedule, and to the highest standard
  • Managed office correspondence, including sorting mail, emails, and handling phone calls, maintaining professionalism and confidentiality
  • Provide administration support to customers/clients
  • Process request through helpdesk which includes courier service, cab charge, catering, new starter and leaver, pool cars and other general services
  • Action invoices, reconciliation, PO creation, other finance, and administration processes
  • Responsible for fundamental administrative duties requiring analytical ability, independent judgement, and problem-solving skills
  • Transcribe, record, assemble, track, verify, and maintain accuracy of date/electronic records and spreadsheets
  • Review non-technical documents; proofread for accuracy, compliance with corporate policies and formatting adherence
  • Assisted with event planning and coordination, including corporate retreats, team-building activities, and client meetings, ensuring seamless execution and high participant satisfaction.

Assistant Manager

Dome Café
06.2022
  • Direct and supervise employees on a day-to-day basis
  • Create, post, and modify staff work schedules based on employee’s availabilities
  • Hire, train, and evaluate personnel
  • Maintain business records electronically, and by maintaining physical file
  • Place daily food orders and maintain in-store inventory levels
  • Maximizing company sale goals and providing the highest standard of service.

Owner

Yummies Restaurant
01.2017 - 10.2018
  • In charge of overall management of the restaurant
  • Dealing with the customers face to face at the reception desk
  • Handling customer complaints and providing the standard services
  • Coordinate and plan events for occasion
  • Daily cash handling and banking.

Internship program

Amatara wellness resort
08.2016 - 10.2016
  • Served as Front Office Receptionist, Guest Relationship Officer Trainee and Butler under Front Office Department
  • In charge of receiving guest, checking in and assigning them to their room with room orientation
  • Updating guest profile on system using OPERA system
  • Handling and dealing with guest requirements and complaints.

Education

Bachelor of Business Administration (Hospitality and Tourism MGT) -

Assumption University
01.2016

Skills

  • Quick learner and skilled in managing multiple tasks with frequently changing priorities
  • Ability to handle problems single handed and make firm decision under circumstances
  • Strong knowledge of Word, Excel, and PowerPoint
  • Proficient in both writing and spoken English
  • Operate UBW, ANZ, OPERA, and CRUNCHTIME system
  • Data entry skills
  • Proactive to customer service standard and assurance
  • Strong organisational and time management

References

  • Andrea Riano Mendoza, andrea.rianomendoza@wsp.com
  • Sandy Harrinath, Belmont@domecoffee.com

Timeline

Workplace Team Member

WSP
05.2023

Assistant Manager

Dome Café
06.2022

Owner

Yummies Restaurant
01.2017 - 10.2018

Internship program

Amatara wellness resort
08.2016 - 10.2016

Bachelor of Business Administration (Hospitality and Tourism MGT) -

Assumption University

Similar Profiles

CREATE PROFILE
TSHERING ZAM