Tshering Zam

• Data Centre Support: Assisted in data centre relocation, connectivity setup, asset inventory, rack & stack, cabling, parts replacement, and migration activities.
• Network Support: Managed network migrations, device replacements (routers, switches), parts replacements, and network deployments including installation and cabling.
• Smart Hands Support: Provided IMAC services, IT asset destruction (ITAD), and retail maintenance support for IT equipment in stores.
• Hardware Maintenance: Performed storage and server maintenance, including HDD and motherboard replacements.
• Deskside Support: Conducted Windows migrations, software upgrades via SCCM, troubleshooting, and parts replacement.
• AV Installation Support: Installed Cisco conference rooms (screens, pads, IP phones) and NOC screen hardware.
• Wireless Survey Support: Conducted pre/post-deployment and network health surveys using Ekahau and AirMagnet tools.

• Performed regular maintenance activities such as patching, upgrades and backups.
• Evaluated current systems against industry best practices to ensure compliance with security policies.
• Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
• Ensured compliance with established security policies and procedures.
• Evaluated new technology and network products for potential benefits to the organization.
• Identified areas of risk within the network infrastructure and developed strategies to mitigate them.
• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
• Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
• Collaborated with IT security teams to enforce cybersecurity measures and respond to incidents promptly.
• Installed, configured and tested hardware components such as servers, routers and switches.

Fostered a positive working environment by promoting open communication among
team members and addressing any conflicts promptly.
Improved ICT laboratory efficiency by streamlining workflows and implementing process
improvements.
Actively participated in professional conferences and workshops, sharing ICT
department's best practices and fostering a culture of continuous improvement
Provided end-user training on software applications, leading to increased productivity
among employees.
Improved system performance by troubleshooting and resolving hardware, software, and
network issues.
•
Enhanced customer satisfaction by providing timely and efficient technical support for
various IT-related problems.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Reduced system downtime with proactive maintenance of hardware, software, and
network components.
Supported remote users by troubleshooting VPN connectivity issues ensuring seamless
access from offsite locations.
Collaborated with team members to develop and implement IT infrastructure upgrades,
ensuring optimal functionality.
Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part
of ongoing technology refreshes.
Diagnosed and troubleshot hardware, software and network issues.
Responded to customer inquiries and provided technical assistance over phone and in
person.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect
data.
Coordinated staff training programs to keep abreast of advances in scientific knowledge
relevant to the field.
Designed processes to increase efficiency by minimizing error and reducing repetitive
tasks.
Managed a team of technicians, ensuring adherence to safety protocols and proper
handling of lab equipment.
Developed detailed documentation for IT processes and procedures, improving overall
departmental organization and communication.
Managed user access rights to maintain a high level of information security while
ensuring appropriate levels of accessibility for authorized personnel.
Managed onboarding and offboarding of employees and students
Skilled at working independently and collaboratively in a team environment

• Implemented and managed virtual learning environments during COVID-19
• Trained teachers and students on using educational technologies
• Conducted workshops on cybersecurity awareness
• Implemented effective classroom management strategies, fostering a positive and inclusive learning environment.
• Incorporated hands-on activities and project-based learning into lessons, enabling students to apply their knowledge practically.
• Integrated coding exercises into curriculum, equipping students with valuable programming skills applicable across disciplines.

• Taught IT and English to students in both remote and urban settings
• Assisted in transitioning school to online learning platforms
• Integrated technology into curriculum to enhance learning
• Assessed student performance using various evaluation methods, providing constructive feedback for improvement opportunities.
• Continuously updated personal knowledge of industry developments and trends, ensuring relevant course content for students.
• Boosted student confidence and independence through personalized learning approaches and one-on-one support.
• Increased student engagement with interactive online tools and resources during lessons.