Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
I excel in network security and management, leveraging skills in Cisco and Python to enhance system performance and compliance. My adeptness in virtualisation and passionate teaching have significantly contributed to advancing IT education, showcasing my ability to merge technical expertise with effective communication and training abilities.
Fostered a positive working environment by promoting open communication among
team members and addressing any conflicts promptly.
Improved ICT laboratory efficiency by streamlining workflows and implementing process
improvements.
Actively participated in professional conferences and workshops, sharing ICT
department's best practices and fostering a culture of continuous improvement
Provided end-user training on software applications, leading to increased productivity
among employees.
Improved system performance by troubleshooting and resolving hardware, software, and
network issues.
Enhanced customer satisfaction by providing timely and efficient technical support for
various IT-related problems.
Reduced system downtime with proactive maintenance of hardware, software, and
network components.
Supported remote users by troubleshooting VPN connectivity issues ensuring seamless
access from offsite locations.
Collaborated with team members to develop and implement IT infrastructure upgrades,
ensuring optimal functionality.
Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part
of ongoing technology refreshes.
Diagnosed and troubleshot hardware, software and network issues.
Responded to customer inquiries and provided technical assistance over phone and in
person.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect
data.
Coordinated staff training programs to keep abreast of advances in scientific knowledge
relevant to the field.
Designed processes to increase efficiency by minimizing error and reducing repetitive
tasks.
Managed a team of technicians, ensuring adherence to safety protocols and proper
handling of lab equipment.
Developed detailed documentation for IT processes and procedures, improving overall
departmental organization and communication.
Managed user access rights to maintain a high level of information security while
ensuring appropriate levels of accessibility for authorized personnel.
Managed onboarding and offboarding of employees and students