Tshering Zam
Bentley,Australia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
I excel in network security and management, leveraging skills in Cisco and Python to enhance system performance and compliance. My adeptness in virtualisation and passionate teaching have significantly contributed to advancing IT education, showcasing my ability to merge technical expertise with effective communication and training abilities.
Overview
10
10
years of professional experience
Work History
NETWORK ENGINEER
Tech Domain
02.2025 - Current
- Data Centre Support: Assisted in data centre relocation, connectivity setup, asset inventory, rack & stack, cabling, parts replacement, and migration activities.
- Network Support: Managed network migrations, device replacements (routers, switches), parts replacements, and network deployments including installation and cabling.
- Smart Hands Support: Provided IMAC services, IT asset destruction (ITAD), and retail maintenance support for IT equipment in stores.
- Hardware Maintenance: Performed storage and server maintenance, including HDD and motherboard replacements.
- Deskside Support: Conducted Windows migrations, software upgrades via SCCM, troubleshooting, and parts replacement.
- AV Installation Support: Installed Cisco conference rooms (screens, pads, IP phones) and NOC screen hardware.
- Wireless Survey Support: Conducted pre/post-deployment and network health surveys using Ekahau and AirMagnet tools.
INTERNSHIP STUDENT
Renostain
12.2024 - 03.2025
- Performed regular maintenance activities such as patching, upgrades and backups.
- Evaluated current systems against industry best practices to ensure compliance with security policies.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Ensured compliance with established security policies and procedures.
- Evaluated new technology and network products for potential benefits to the organization.
- Identified areas of risk within the network infrastructure and developed strategies to mitigate them.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
- Collaborated with IT security teams to enforce cybersecurity measures and respond to incidents promptly.
- Installed, configured and tested hardware components such as servers, routers and switches.
IT Lab Manager
Ministry Of Education
02.2016 - 05.2022
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Set and oversaw quality assurance guidelines for laboratory work.
- Coordinated staff training programs to keep abreast of advances in scientific knowledge relevant to the field.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Managed a team of technicians, ensuring adherence to safety protocols and proper handling of lab equipment.
PROFESSIONAL IT TEACHER
Urban Town School, Ministry of Education
01.2021 - 05.2022
- Implemented and managed virtual learning environments during COVID-19
- Trained teachers and students on using educational technologies
- Conducted workshops on cybersecurity awareness
- Implemented effective classroom management strategies, fostering a positive and inclusive learning environment.
- Incorporated hands-on activities and project-based learning into lessons, enabling students to apply their knowledge practically.
- Integrated coding exercises into curriculum, equipping students with valuable programming skills applicable across disciplines.
PROFESSIONAL IT TEACHER
Yadi Higher Secondary School
03.2016 - 01.2021
- Taught IT and English to students in both remote and urban settings
- Assisted in transitioning school to online learning platforms
- Integrated technology into curriculum to enhance learning
- Assessed student performance using various evaluation methods, providing constructive feedback for improvement opportunities.
- Continuously updated personal knowledge of industry developments and trends, ensuring relevant course content for students.
- Boosted student confidence and independence through personalized learning approaches and one-on-one support.
- Increased student engagement with interactive online tools and resources during lessons.
Education
Master of Information Technology - Networking and Cyber Security
Murdoch University
Perth, WA12.2024
Bachelor of Education - English & IT
Paro College of Education, Royal University of Bhutan
01.2014
Skills
- Network Configuration and Management
- Virtualisation and Cloud Computing
- Network Troubleshooting and Support
- Firewall and Security Protocols
- Wireless Network Setup and Maintenance
- Cisco router and switch security
- Server maintenance
- User management
- Patch management
- Program installations
- System upgrades
- Firewall configuration
- OSPF routing
- Wireless network monitoring
- IP addressing and subnetting
- Network Troubleshooting Abilities
- Strong troubleshooting skills
- Cisco switching expertise
- Service support
- Security protocols
- Intrusion detection systems
- Security awareness training
- Cybersecurity and Threat Analysis
- Network security management
- Incident response planning
- Two-factor authentication
- Digital forensics
- Ethical hacking
- Cloud security
- Malware analysis
- Risk assessment
- Active Directory management
- Security group management
- User account provisioning
- Windows server administration
- Technical support
- Systems analysis
- Desktop support
- Technical issues analysis
- Staff education and training
- System Administration (Windows and Linux)
Timeline
NETWORK ENGINEER
Tech Domain
02.2025 - Current
INTERNSHIP STUDENT
Renostain
12.2024 - 03.2025
PROFESSIONAL IT TEACHER
Urban Town School, Ministry of Education
01.2021 - 05.2022
PROFESSIONAL IT TEACHER
Yadi Higher Secondary School
03.2016 - 01.2021
IT Lab Manager
Ministry Of Education
02.2016 - 05.2022
Bachelor of Education - English & IT
Paro College of Education, Royal University of Bhutan
Master of Information Technology - Networking and Cyber Security
Murdoch University
Attributes
I am a detail-oriented professional with strong analytical and problem-solving capabilities. I possess excellent communication and interpersonal skills, enabling me to collaborate effectively within teams and convey complex technical concepts clearly. I am highly adaptable and thrive in dynamic environments, with the ability to work under pressure and meet stringent deadlines. My commitment to continuous learning and professional development has equipped me with a diverse skill set tailored for success in the ever-evolving IT industry.
Professional Development
- Network Security Fundamentals
- Advanced Network Troubleshooting
- Introduction to Cloud Computing
- Online teaching and learning
- Distinction in Local Area Network Design and Implementation
- High Distinction, Security Architectures, and Systems Administration
- Distinction in Applied Information Security Management
- Distinction in Artificial Intelligence for Cybersecurity
- Distinction in Information Technology Research Methods
Training
- IT Professional: Advanced IT Skills, Project Management for IT Professionals, IT Service Management
- IT Security: Cybersecurity Fundamentals, Ethical Hacking, Information Assurance, Threat Detection and Mitigation
- AI in Cybersecurity: Machine Learning for Cybersecurity, AI-Driven Threat Intelligence, Automated Cyber Defense
- Local Area Networking (cisco): Network Fundamentals, Routing and Switching, Network Security, Wireless Networks
- System Architecture: System Design and Analysis, Enterprise Architecture, IT Infrastructure, Cloud Architecture
- Master of Information Technology: Advanced Database Management, IT Governance, Software Engineering, Network Management, Network Security, Advanced Networking, Cyber Law and Ethics, Incident Response, Digital Forensics
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