Tsheten Zangmo
Perth
Summary
Looking for a challenging career opportunity where my related past working experience can be utilized, applied, and be part of progressive and dynamic performing organization and be able to share my skills and abilities in promoting excellence and quality service.
Overview
5
5
years of professional experience
Work History
Hotel Manager
Hotel Ugyen
01.2021 - 04.2024
- Managing and supervising day-to-day operation and management of the restaurant
- Coordination team effort to deliver superior food and beverage service and maximising customer satisfaction through streamlining work culture and customer services
- Oversee the hiring and on boarding new employees including job training, scheduling, and leave approval
- Maintain records of daily income and expenses to make cost analysis from time to time to determine purchases and make necessary adjustments to balance the budget and inventory
- Take reservations, communicate with guest, provide services, and gather their feedback where possible regarding their overall experience of service and meals and pass on the feedback to staff to improve the service
- Ensure health and safety procedures are adhered to at all operating times
- Liaising with higher management and stakeholders and communicating relevant information to staff as needed
- Developing and implementing effective work procedures and systems
- Dealing and resolving customer complaints when required and undertake dispute resolution within the team as require
- Planning daily and weekly menu and specials in consultation with Chefs based on seasonality and customer preference
- Coordinating orders and supplied with vendors as needed.
Assistant Manager
Hotel Ugyen
01.2019 - 05.2021
- Take reservations, communicate with guest, provide services, and gather their feedback where possible regarding their overall experience of service and meals
- Assisting guests, answering phones call and emails
- Training and helping new employees to ensure that their roles and duties are well understood
- Closely undertaking the duties with the Hotel Manager to support the front office team
- Monitoring all guests feedback to ensure that the service provided to guests is meeting and exceeding customer expectations
- Monitoring staff performance
- Coordinating staff work rosters and days off
- Ensuring that motivation is maintained through recognition, reward, incentives and planned social activities
- Ensuring that the hotel is maintained clean and tidy
- Ensuring that the stocks of materials are maintained in sufficient needs and supplied as per the required order from kitchen.
Skills
- Dedicating full time to work
- Adaptable and flexible to any situations
Qualificationseducation
- Bachelor of Commerce, Gedu College of Business Studies, Royal University of Bhutan, Bhutan, 06/2015, 06/2018
- Higher Secondary School, Samtse Higher Secondary School, Samtse Bhutan, 02/2014, 12/2014
Awardscertificates
- Certificate of participation in Start Up Weekend Women organized by Techstar, Thimphu Bhutan, 11/23/2018, 11/25/2018
- Certificate of attending 21st Century Public Speaking Training organized at GCBS, GCBS, 11/14/2015
- Received His Majesty’s Certificate for overall topper in Class XII in the academic year 2014, 2014
Specialabilitiesskills
- Basic computer skills
- Adaptability
- Leadership
- Problem-solving
Personal Information
- Passport Number: G166653
- Date of Birth: 07/17/91
Permanentaddress
Bhutan
Currentaddress
49 Kingsfold Street, Perth, WA, 6061
References
Tshering Dolkar, Owner of Hotel Ugyen, +975 17646476, tsheringdolkar2014@gmail.com
Hobbies and Interests
- Cooking
- Reading books and articles
- Playing badminton
- Listening music
- Gardening
Disclaimer
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes me my qualifications and my experience. I understand that any willful misstatement herein may lead to my disqualification or dismissal, if engaged.
Timeline
Hotel Manager
Hotel Ugyen
01.2021 - 04.2024
Assistant Manager
Hotel Ugyen
01.2019 - 05.2021
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