Tshewang Peldon
Perth
Summary
Highly organized and motivated individual with experience in customer service. Proven track record of ensuring customer satisfaction by providing exceptional service.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
The shoe cafe and bar
Perth
12.2024 - Current
- Assigned patrons to suitable tables according to server rotation.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Store Assistant Manager
Chaffic
Perth
04.2022 - 10.2024
- Training staff member and overseeing daily operations of the store
- Monitored all payments and expenditures, including payroll, purchase order, invoice, account statements
- Helped customers make purchases by demonstrating, describing and recommending products.
- Promoting new products to existing customers to meet sales quotas
- Collaborate with teams such as sales, marketing and product development to deliver tailored solutions and exceed customer expectations
Receptionist
The Great Southern Hotel
Northbridge
02.2021 - 03.2022
- Receiving bookings and reservation
- Answered multi-line phone system, screened and relayed accurate messages to appropriate person
- Assemble meetings, and emailed meeting summaries to relevant parties within 4-6 hours
Nail Technician
Nail Studio
Perth
05.2020 - 02.2021
- Understanding customer's need and wants
- Dealing with customer complaints and feedback
- Providing customer with their desired result
Education
Bachelor degree - Business Administration
Kuala Lumpur01.2018
Skills
- Active Learning
- Time Management
- Critical Thinking
- Attention to detail
- Teamwork
- Adaptability
References
Cheng Chow, Chaffic, Manager, (042) 395-7390, Chow824@hotmail.com
Timeline
Restaurant Hostess
The shoe cafe and bar
12.2024 - Current
Store Assistant Manager
Chaffic
04.2022 - 10.2024
Receptionist
The Great Southern Hotel
02.2021 - 03.2022
Nail Technician
Nail Studio
05.2020 - 02.2021