Tshewang Penjor
Perth,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the tourism industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Coles
10.2013 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers upon arrival and provided warm hospitality throughout their stay.
- resolved many price issues
- made sure the shelves we filled
Shift Manager
Ms SD Eastern Bhutan Ferro-Alloys Limited
03.2010 - 03.2012
- Supervised and coordinated activities of workers in specific shifts to ensure smooth operations and optimal productivity.
- Oversaw production process, setting burdens according to QC, alloy smelting, refining, and casting, adhering to quality and safety standards.
- Managed shift schedules, assignments, and manpower allocation to meet production targets and deadlines.
- Monitored equipment performance and maintenance needs, coordinating repairs and troubleshooting issues as they arose.
- Implemented safety protocols and procedures to prevent accidents and ensure a safe working environment for all employees.
- Conducted regular inspections and audits to identify areas for improvement and implement corrective actions.
- Liaised with other departments such as maintenance, quality control, and logistics to coordinate activities and resolve any inter-departmental issues.
- Provided leadership and guidance to shift personnel, including training, coaching, and performance evaluations.
- Communicated effectively with upper management regarding production updates, challenges, and achievements during shift.
Hospotality and Tourism
Sakten Tours And Trek. Tashi Tours And Trek
03.2006 - 02.2010
- Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
- Streamlined inventory management processes, minimizing waste while maintaining adequate stock levels for daily operations.
- Contributed ideas for promotional campaigns targeting specific demographics or seasonal events, attracting new clientele.
- Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
- Assisted guests with check-in and check-out procedures efficiently and accurately.
- Responded to guest inquiries and concerns promptly and professionally, ensuring their satisfaction.
- Handled reservations and booking modifications, maintaining accurate records.
- Provided recommendations for local attractions, dining options, and activities to enhance guests' experience.
- Addressed and resolved guest complaints and issues in a timely manner, ensuring a positive outcome.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms and facilities were clean and well-maintained.
- Conducted follow-up communication with guests to ensure their needs were met and to solicit feedback for improvement.
Education
Masters of International Hospitality And Managemen - Hospitality And Management
Edith Cowan University
Perth, WA03.2023
Diploma of Management - Business Management
Stanley College
Perth 01.2017
Bachelor of Science - Botany, Zoology And Chemistry
Sherubtse College, Royal University of Bhutan
Sherubtse College 12.2005
Skills
- Hospitality Management
- Communication Skills
- Leadership
- Customer Service
- Problem-Solving
- Organizational Skills
- Financial Management:
- Team Collaboration
- Attention to Detail
- Adaptability
Timeline
Customer Service Representative
Coles
10.2013 - 09.2022
Shift Manager
Ms SD Eastern Bhutan Ferro-Alloys Limited
03.2010 - 03.2012
Hospotality and Tourism
Sakten Tours And Trek. Tashi Tours And Trek
03.2006 - 02.2010
Masters of International Hospitality And Managemen - Hospitality And Management
Edith Cowan University
Diploma of Management - Business Management
Stanley College
Bachelor of Science - Botany, Zoology And Chemistry
Sherubtse College, Royal University of Bhutan