Tsitsi Makoni
Oran Park
Summary
To protect and improve the health and lives of individuals, families, communities, and populations. Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care, triage and care coordination in various care settings. Proven to remain calm under pressure and skillfully handle challenging patients and high-stress situations. Consistently developing strong relationships with patients and families from culturally and linguistic diverse backgrounds through empathetic communication, respectful attitude in a culturally acceptable manner.
Overview
11
11
years of professional experience
Work History
Registered Nurse Aged Care
Thompson Healthcare
09.2023 - Current
- Supervising a team of nursing assistants providing direct personal care to residential aged care clients.
- Provided direct patient care, including wound care and vital sign monitoring, to promote healing and recovery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Overseeing the residential aged care facility and managing situations after hours and reporting directly to the facility manager as required.
- Admitting new residents and formulating care plans to ensure person centred care.
- Working with allied health and multidisciplinary team in providing evidenced based clinical care to our clients.
- Medications administration and management using Bestmed system.
- Documenting clinical notes and progress reports using Leecare system.
- Clinical procedures within my scope of practise such as wound management, insertion of urinary catheters, PEG/PEJ feed management, tracheostomy care and reporting any concerns to NP/GP as required.
- Roster management and replacing sick calls after hours.
Registered Nurse
Bupa Aged Care
01.2015 - 07.2023
- Direct and support care to deliver the service
- Managing clinical and non clinical situations arising on the floor
- Supervising nursing assistants and ensuring all care is carried out accordingly
- Carrying out aseptic technique procedures e.g., dressings, changing urinary catheters/tracheostomy care and oropharyngeal suctioning
- Administering PEG and PEJ feeds, oral, subcutaneous, intramuscular, and intravenous medications
- Assessing and monitoring resident's vital signs and progress
- Documenting resident's progress
- Doing doctors rounds and carrying out orders
- Provide training and development to staff
- Develop education materials to upskill the staff and refresher educational tool box sessions
- Develop meaningful relationships with residents, families, and other staff
- Develop and maintain working relationships with other allied health providers
- Advocate on behalf of my residents to ensure they receive quality services to improve their health and wellbeing of residents
- Educate residents and families about their own health and progress
- Infection control and prevention and management of infectious diseases as per organisational protocols and public health advice.
Clinical Care Manager
Bupa Aged Care
02.2020 - 04.2021
- Providing clinical leadership, advice, coordination, planning, review, and assessment of all aspects of clinical delivery at the facility
- Overseeing care of 144 residents and staff after hours and on weekends in the absence of management
- Ensure that the safety and wellbeing of residents and staff is constantly maintained
- Ensuring the clinical performance of the facility with a key focus on resident care planning, ACFI maximisation, quality assurance and continuous improvement
- Maintaining accreditation standards, overseeing the provision of specialised nursing care to residents
- Management of the facility in the absence of the Director of Nursing under the direction of the Group Operations Manager
- Undertake duties outside of normal business hours (i.e., weekend, afternoon, and night shifts) as directed to ensure consistency of care standards delivered and competence of clinical staff across all shifts
- Handling feedback and complaints from Visitors, Staff, and residents.
- Improved patient outcomes by implementing evidence-based clinical care protocols and guidelines.
- Enhanced interdisciplinary collaboration for optimal patient care through regular team meetings and case conferences.
- Optimized resource utilization by accurately assessing patients'' needs and aligning appropriate services to meet those needs.
Registered Nurse
National Nurses Plus
01.2016 - 01.2018
- Working at different residential aged care homes especially Montefiore Randwick, Camelot, and Woollahra
- Looking after brain injury clients in group homes providing complex care needs such as tracheostomy care, PEG feeds, SPC catheter care.
- Develop relationship with all the above service providers
- Represent my nursing agency
- Advocate for my clients
- Liaise with management when required
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improve health and wellbeing of all clients I serviced
- Administering prescribed medications as charted by doctors
- Evaluating residents care plans
- Communicating with other care staff professionals and families of residents keeping them up to date with resident's condition and care needs
- Assessing resident's condition and referring them to allied health or hospital as required
- Providing person centred care to residents
- Team leading care staff to ensure optimal care is delivered
- Ensuring staff and residents are always safe
- Following facility procedures and protocols in case of emergency, outbreak, or reportable incidents.
Specialised Dementia carer
Hammond Care
01.2014 - 01.2015
- Develop relationship with all the clients
- Advocate for all my clients
- Liase with Nursing staff if required
- Looking after residents with dementia
- Using client centred approach to cater for their needs
- Assisting with personal care, use of continence and mobility aides
- Assisting with feeds and hydration needs
- Administering oral medications
- Writing progress notes and handing over.
Assistant in Nursing
Palms Aged Care
01.2014 - 01.2014
- Looking after elderly clients
- Develop working relationship with all the elders
- Improve health and wellbeing of all clients
- Supervising the shift
- Administer medication as required
- Provide holistic health services to all clients
- Liase with psychogeriatrician, doctors, and other Allied health providers
- Advocate for all residents to improve health wellbeing and access
- Ensure all residents has access to care they need
- Check and organise availability of all resources required
- Using client centred approach to cater for client's needs
- Assisting with personal care, use of continence and mobility aides
- Assisting with feeds and hydration needs.
Education
Masters of Public health -
12.2021
Bachelor of Nursing -
12.2015
Diploma of Nursing -
12.2008
Skills
- Patient/client Management
- Appointment Scheduling
- Case Management
- Team management
- Care planning
Demonstrated Areas Of Competence
- Skilled in managing Staff
- Skilled training and developing staff
- Skilled on developed monthly education calendar based on the Aged Care Facility clinical indicator
- Skilled in directing service delivery
- Skilled in identifying service delivery gaps in health and communities
- Skilled in working with people and communities to improve their health
- Skilled in identifying community health issues
- Skilled facilitating workshops
- Skilled in program management, coordination, and evaluation
- Skilled in aged care, personal care, and support
- Skilled in culturally and linguistically diverse (CALD) communities
- Skilled in developing networks and fostering working relationships with other key services
- Skilled in administration duties and filing
- Skilled in Computers- using different digital information systems to manage medications, clinical information, and overall resident management.
- Skilled in assessing client needs, developing their care plans, complete and submit their ACFI assessments to ensure they receive appropriate funding for their needs.
Accomplishments
- Successful in Providing Cultural awareness to all staff members
- Successful in training and developing Staff
- 100% Positive outcome for all resident I worked with
- Successful in dedicating 15 years of improving people and community health
- Successful in sustaining a Clinical Care Manager Position
- Successful in holding education portfolio, where I trained clinical and non-clinical staff to ensure compliance with aged care standards.
- Successful in completing both my bachelor's and my master's degree
- Successful in completing my fulltime master's study during the Covid pandemic balancing work, family, and study
Training Development Checks
- Working with Children check
- NSW Driver's licence
- Certificate in Manual Handling
- Fire Training
- Certificate in First AID & CPR
- Clinical internship: Coledale Hospital- rehabilitation and aged care ward
- Clinical Internship: Wollongong Hospital- surgical and vascular ward
- Clinical Internship: Calvary Healthcare Sydney- palliative care ward
- Clinical Internship: St George Hospital- cardiothoracic, urology and vascular ward
- Clinical Internship: Sutherland Hospital- coronary care unit
- Clinical Internship: Hammond Care Miranda- Dementia specific residential aged care
References
- Barbra Chipere, BUPA GM Manager, 0451 079 600, barbrachipere@yahoo.co.uk
- Joseph Massih, BUPA GM Manager, 0423245291, Joseph.e.massih@gmail.com
Timeline
Registered Nurse Aged Care
Thompson Healthcare
09.2023 - Current
Clinical Care Manager
Bupa Aged Care
02.2020 - 04.2021
Registered Nurse
National Nurses Plus
01.2016 - 01.2018
Registered Nurse
Bupa Aged Care
01.2015 - 07.2023
Specialised Dementia carer
Hammond Care
01.2014 - 01.2015
Assistant in Nursing
Palms Aged Care
01.2014 - 01.2014
Bachelor of Nursing -
Diploma of Nursing -
Masters of Public health -
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