Tsitsi Senzere
Northmead,NSW
Summary
I am a motivated Community Corrections Officer focused on supporting clients to break the cycle of re-offending. I not only utilise motivational interviewing techniques to support clients to attain this goal, but also connect clients to the appropriate services in the community to address their risk of re-offending and relevant needs, to enable them to become an individual that is a functioning member of society.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Corrections Officer
Corrective Services NSW
02.2021 - Current
- Contributing towards the Premier’s priority to reduce the recidivism rates through the development and implementation of evidence-based case management strategies.
- Contributing towards the safety of the public by conducting thorough assessments of offenders and making appropriate recommendations for community-based supervision.
- Ensuring compliance with state policies and procedures by staying up to date on regulatory changes affecting community corrections operations.
- Fostering a collaborative team environment within the community corrections office by actively participating in staff meetings and professional development opportunities.
- Actively participating in professional training sessions and workshops to continuously enhance knowledge and expertise within the field of community corrections.
- Contributing to a positive work culture by supporting colleagues in achieving both individual and team objectives.
- Managing high caseloads efficiently by utilizing strong organizational skills and time management techniques to prioritize tasks effectively.
- Maintaining accurate case records, ensuring timely documentation of all interactions with clients, service providers, and other relevant parties.
- Supporting client’s reintegration back into the community by identifying individual needs and connecting them to appropriate resources.
- Utilising gained knowledge of local resources and service providers, to make informed and culturally appropriate referrals for client support as needed.
- Demonstrating strong communication and interpersonal skills by building relationships with relevant stakeholders to provide the team with the appropriate resources to support our clients and promote successful outcomes.
- Providing Court Duty services at the Local Court and ensure quality services are provided to clients.
Youth Worker
Safe Places for Children
11.2019 - 01.2021
- Worked collaboratively with Case Managers and relevant stakeholders to develop therapeutic interventions that assisted young persons with complex issues.
- Advocated for the unique needs of each young person by partnering with school personnel and other stakeholders where appropriate.
- Promoted a safe and inclusive environment by establishing clear expectations and reinforcing positive behaviours among young persons.
- Building rapport with the young persons and supported them to identifying tools to assist in appropriately labelling and managing their emotions as well as provided key emotional support when appropriate.
- Assisting with homework and engaging in suitable activities as well as creating and maintaining a stable and consistent daily routine.
- Maintaining a high standard of cleanliness, tidiness and comfort in the home environment and observing safety standards and protocols for the home and young person.
- Completed necessary reports and documentation to maintain thorough and accurate case records.
Field Worker
The Salvation Army Supported Accommodation Reintegration Service
05.2017 - 10.2019
- Administered assessments with prospective clients prior to their release to determine their eligibility and identify their needs.
- Working alongside Parole and Probation officers to assist clients with making feasible reintegration plans.
- Participated in interdisciplinary team meetings and collaborated with relevant professionals to coordinate care for clients.
- Provided a wrap-around service approach to clients to meet their needs including providing transportation upon their release from custody which fostered rapport building.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained strong relationships with clients through professionalism, responsiveness, and proactive problem solving.
- Developed and maintained strong relationships with relevant and culturally appropriate community resources for successful referrals.
- Assisted clients in identifying community resources and connecting with appropriate services to promote positive change through setting realistic goals.
- Advocated for client rights with support services and other organisations such as Oranga Tamariki, Corrections as well as Work and Income to ensure equitable access to necessary supports.
- Supported clients with daily life tasks such as budgeting, cleaning, cooking, shopping and assisted in exploring their long-term housing needs.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Support Worker
The Salvation Army Supportive Accommodation – Epsom Lodge
04.2017 - 02.2019
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments and entertainment events according to determined schedule.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Supported clients to reach individual goals by encouraging independent progression and social skills.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services, when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Documented relevant client progress relating to their interventions, and subsequent outcomes to ensure continuity of care in accordance with agency policies and procedures.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-cantered care techniques.
Internship
Prisoners Aid Rehabilitation Society (PARS Inc.)
08.2014 - 02.2015
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Assisted with administration duties such as filling, copying and updating resources such as archiving old client files into the computer database.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Contributed to the community resource network by conducting research for various support services, for the betterment of the clients.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Enhanced the team’s productivity by assisting field staff with clients in the community and supported staff members in their daily tasks to reduce workload burden.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Certificate IV - Correctional Practice
Brush Farm Corrective Services Academy
Sydney, NSW01.2022
Bachelor of Arts - Criminology
Auckland University of Technology
07.2015
Skills
- Time Management
- Organisational skills
- Interpersonal and Communication Skills
- Teamwork and Leadership skills
- Cultural Sensitivity
- Decision Making
- Active Listening
- Ethical Conduct
- De-escalation Techniques
- Report Writing
- Critical Thinking
- Resource Coordination
- Community Outreach
Training
Everyone's Business - Cultural Awareness Journey - October 2023
Introduction to Hostage Awareness - September 2023
Right Wing Extremism Simulator - August 2023
Managing Offenders with Complex Personality Traits - June 2023
DCJ Cyber Security Awareness Essentials (2023) - May 2023
Aboriginal Cultural Awareness - February 2023
DCJ Conflicts of Interest - November 2022
Community Corrections Refresher Training 2022 - November 2022
Community Corrections Refresher Workshop - November 2022
Privacy and You (2022) - October 2022
Lets Talk Information Session - May 2022
DCJ Information Security (version 2022) - May 2022
SAP Employee Self Service - December 2021
EQUIPS Program Suite - September 2021
DCJ Code of Ethical Conduct - July 2021
Working with Sex Offenders - June 2021
First Year Officer Meeting - June 2021
Community Corrections Officer Training - April 2021
LSIR Accreditation - April 2021
References
References are available on request
Certification
Corrective Services NSW Certificate of Recognition - June 2022
Timeline
Community Corrections Officer
Corrective Services NSW
02.2021 - Current
Youth Worker
Safe Places for Children
11.2019 - 01.2021
Field Worker
The Salvation Army Supported Accommodation Reintegration Service
05.2017 - 10.2019
Support Worker
The Salvation Army Supportive Accommodation – Epsom Lodge
04.2017 - 02.2019
Internship
Prisoners Aid Rehabilitation Society (PARS Inc.)
08.2014 - 02.2015
Certificate IV - Correctional Practice
Brush Farm Corrective Services Academy
Bachelor of Arts - Criminology
Auckland University of Technology