Summary
Overview
Work History
Education
Skills
Training
References
Certification
Timeline
Generic

Tsitsi Senzere

Northmead,NSW

Summary

I am a motivated Community Corrections Officer focused on supporting clients to break the cycle of re-offending. I not only utilise motivational interviewing techniques to support clients to attain this goal, but also connect clients to the appropriate services in the community to address their risk of re-offending and relevant needs, to enable them to become an individual that is a functioning member of society.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Community Corrections Officer

Corrective Services NSW
02.2021 - Current
  • Contributing towards the Premier’s priority to reduce the recidivism rates through the development and implementation of evidence-based case management strategies.
  • Contributing towards the safety of the public by conducting thorough assessments of offenders and making appropriate recommendations for community-based supervision.
  • Ensuring compliance with state policies and procedures by staying up to date on regulatory changes affecting community corrections operations.
  • Fostering a collaborative team environment within the community corrections office by actively participating in staff meetings and professional development opportunities.
  • Actively participating in professional training sessions and workshops to continuously enhance knowledge and expertise within the field of community corrections.
  • Contributing to a positive work culture by supporting colleagues in achieving both individual and team objectives.
  • Managing high caseloads efficiently by utilizing strong organizational skills and time management techniques to prioritize tasks effectively.
  • Maintaining accurate case records, ensuring timely documentation of all interactions with clients, service providers, and other relevant parties.
  • Supporting client’s reintegration back into the community by identifying individual needs and connecting them to appropriate resources.
  • Utilising gained knowledge of local resources and service providers, to make informed and culturally appropriate referrals for client support as needed.
  • Demonstrating strong communication and interpersonal skills by building relationships with relevant stakeholders to provide the team with the appropriate resources to support our clients and promote successful outcomes.
  • Providing Court Duty services at the Local Court and ensure quality services are provided to clients.

Youth Worker

Safe Places for Children
11.2019 - 01.2021
  • Worked collaboratively with Case Managers and relevant stakeholders to develop therapeutic interventions that assisted young persons with complex issues.
  • Advocated for the unique needs of each young person by partnering with school personnel and other stakeholders where appropriate.
  • Promoted a safe and inclusive environment by establishing clear expectations and reinforcing positive behaviours among young persons.
  • Building rapport with the young persons and supported them to identifying tools to assist in appropriately labelling and managing their emotions as well as provided key emotional support when appropriate.
  • Assisting with homework and engaging in suitable activities as well as creating and maintaining a stable and consistent daily routine.
  • Maintaining a high standard of cleanliness, tidiness and comfort in the home environment and observing safety standards and protocols for the home and young person.
  • Completed necessary reports and documentation to maintain thorough and accurate case records.

Field Worker

The Salvation Army Supported Accommodation Reintegration Service
05.2017 - 10.2019
  • Administered assessments with prospective clients prior to their release to determine their eligibility and identify their needs.
  • Working alongside Parole and Probation officers to assist clients with making feasible reintegration plans.
  • Participated in interdisciplinary team meetings and collaborated with relevant professionals to coordinate care for clients.
  • Provided a wrap-around service approach to clients to meet their needs including providing transportation upon their release from custody which fostered rapport building.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained strong relationships with clients through professionalism, responsiveness, and proactive problem solving.
  • Developed and maintained strong relationships with relevant and culturally appropriate community resources for successful referrals.
  • Assisted clients in identifying community resources and connecting with appropriate services to promote positive change through setting realistic goals.
  • Advocated for client rights with support services and other organisations such as Oranga Tamariki, Corrections as well as Work and Income to ensure equitable access to necessary supports.
  • Supported clients with daily life tasks such as budgeting, cleaning, cooking, shopping and assisted in exploring their long-term housing needs.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Support Worker

The Salvation Army Supportive Accommodation – Epsom Lodge
04.2017 - 02.2019
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments and entertainment events according to determined schedule.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Supported clients to reach individual goals by encouraging independent progression and social skills.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Provided crisis intervention services, when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Documented relevant client progress relating to their interventions, and subsequent outcomes to ensure continuity of care in accordance with agency policies and procedures.
  • Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-cantered care techniques.

Internship

Prisoners Aid Rehabilitation Society (PARS Inc.)
08.2014 - 02.2015
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Assisted with administration duties such as filling, copying and updating resources such as archiving old client files into the computer database.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Contributed to the community resource network by conducting research for various support services, for the betterment of the clients.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Enhanced the team’s productivity by assisting field staff with clients in the community and supported staff members in their daily tasks to reduce workload burden.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Certificate IV - Correctional Practice

Brush Farm Corrective Services Academy
Sydney, NSW
01.2022

Bachelor of Arts - Criminology

Auckland University of Technology
07.2015

Skills

  • Time Management
  • Organisational skills
  • Interpersonal and Communication Skills
  • Teamwork and Leadership skills
  • Cultural Sensitivity
  • Decision Making
  • Active Listening
  • Ethical Conduct
  • De-escalation Techniques
  • Report Writing
  • Critical Thinking
  • Resource Coordination
  • Community Outreach

Training

Everyone's Business - Cultural Awareness Journey - October 2023

Introduction to Hostage Awareness - September 2023

Right Wing Extremism Simulator - August 2023

Managing Offenders with Complex Personality Traits  - June 2023

DCJ Cyber Security Awareness Essentials (2023) - May 2023

Aboriginal Cultural Awareness - February 2023

DCJ Conflicts of Interest - November 2022

Community Corrections Refresher Training 2022 - November 2022

Community Corrections Refresher Workshop - November 2022

Privacy and You (2022) - October 2022

Lets Talk Information Session - May 2022

DCJ Information Security (version 2022) - May 2022

SAP Employee Self Service - December 2021

EQUIPS Program Suite - September 2021

DCJ Code of Ethical Conduct - July 2021

Working with Sex Offenders - June 2021

First Year Officer Meeting - June 2021

Community Corrections Officer Training - April 2021

LSIR Accreditation - April 2021

References

References are available on request

Certification

Corrective Services NSW Certificate of Recognition - June 2022

Timeline

Community Corrections Officer

Corrective Services NSW
02.2021 - Current

Youth Worker

Safe Places for Children
11.2019 - 01.2021

Field Worker

The Salvation Army Supported Accommodation Reintegration Service
05.2017 - 10.2019

Support Worker

The Salvation Army Supportive Accommodation – Epsom Lodge
04.2017 - 02.2019

Internship

Prisoners Aid Rehabilitation Society (PARS Inc.)
08.2014 - 02.2015

Certificate IV - Correctional Practice

Brush Farm Corrective Services Academy

Bachelor of Arts - Criminology

Auckland University of Technology
Tsitsi Senzere