Tsubura Ishikawa
Caulfield,VIC
Summary
Proven team player and adept at customer service, honed skills at Doutor Coffee by enhancing customer satisfaction and supporting team efficiency. Leveraged expertise in POS system operation and barista techniques, contributing to a significant improvement in service delivery and product presentation. Demonstrates a strong commitment to cleanliness, hygiene, and workplace safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Person
PLAZA Kobe ( Imported Items Store )
05.2017 - 10.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Teaching Japanese
ECC Language Institute
04.2021 - 08.2023
- Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
- Managed grading responsibilities efficiently while maintaining accuracy and timeliness.
- Contributed innovative ideas during staff meetings that led to improvements in existing curriculum materials and textbooks.
- Supported students to adapt Japanese culture
- Increased class participation and collaboration by incorporating group activities in lesson plans.
Cafe Worker
Doutor Coffee
12.2019 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
Education
Bachelor Of Literature - English Language And Literature
Konan University
Kobe Japan03.2021
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Attention to detail
- Punctual and reliable
- Safe food handling
- Surface cleaning
- Kitchen support
- Order management
- Food safety
- Computer skills
- Workplace safety
- Time management
- Product presentation
- Cash handling proficiency
- Barista techniques
- Menu memorization
- Issue resolution
- Preparing and packaging orders
- Cooking
- POS system operation
- Order processing
- Beverage crafting
- Food preparation
Certification
- Food hygiene supervisor (national qualification)
- teaching Japanese as second language (national qualification)
- Kendo (Japanese martial art )
- Driver license
- Japan cosmetic licensing association (JCLA) 3
Languages
Japanese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Chinese (Mandarin)
Elementary
Timeline
Teaching Japanese
ECC Language Institute
04.2021 - 08.2023
Cafe Worker
Doutor Coffee
12.2019 - Current
Sales Person
PLAZA Kobe ( Imported Items Store )
05.2017 - 10.2019
Bachelor Of Literature - English Language And Literature
Konan University
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