Tsz Kit Stephen Tam
Eight Mile Plains,Australia
Summary
Dynamic Maintenance Manager with proven success at Aspen Living, adept at contractor oversight and tenant relations. Spearheaded major upgrades, enhancing property value and tenant satisfaction. Expert in optimizing maintenance operations and fostering team collaboration, driving continuous improvement in service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Maintenance Manager
Aspen Living | CoVE Upper Mount Gravatt
Upper Mount Gravatt, QLD
03.2024 - Current
- Project Management: Lead the CPAX Project, overseeing major upgrades including: External Wall Upgrade: $650K, Basement Water Leaking Repair: $1.3M, Apartment Renovation: $280K, Furniture Upgrade: $100K, A/C Upgrade: $320K, Garden Bed Upgrade: $60K.
- Scope of work of the project: produced thorough, accurate, and timely reports of project activities.
- Trade Management: Coordinate with various trades and contractors to ensure high-quality workmanship, adherence to project timelines, and budgets.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Scheduled routine inspections of all areas within facility premises.
- Drafted budgets for maintenance operations and monitored expenditures.
- Managed the maintenance staff and their daily activities.
- Negotiated contracts with vendors to secure favorable terms and pricing.
PROPERTY MANAGER
RE/MAX Next International - WEST END and ASA Property Management Pty Ltd
Brisbane, Australia
02.2020 - 01.2024
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units, and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication, and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments, and improving overall revenue generation.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations, and protecting the interests of both landlords and tenants.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained original leases and renewal documents in digital and hardcopy formats for the property management office.
- Maintained operational facilities that are attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Administered operations to handle the needs of more than 150 property units.
- Coordinate with Body Corp.
ASSISTANT PROPERTY MANAGER
Q&C Management Pty Ltd
Aspley, Australia
01.2019 - 01.2020
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects
- Streamlined rent collection process for improved cash flow and reduced delinquencies
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Organized community events to foster positive relationships between tenants and build a sense of community within the property
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
Education
Diploma of Building And Construction (Building) - Building And Construction (Building)
TAFE QLD
QLD12-2024
Bachelor of Hospitality And Hotel Management -
Griffith University
Brisbane, QLD12-2016
Real Estate Agent Certificate - Certificate IV in Real Estate Practice
Valid Institute
Brisbane, QLDDiploma of Hospitality -
TAFE Queensland
South BrisbaneSkills
- Contractor Oversight
- Property Maintenance
- Building repairs
- Grounds Maintenance
- Database Management
- Cloud-Based File Management
- Preparing property agreements
- Building inspections
- Tenant relations management
- Rent Pricing Optimization
- Tenant and Owner Liaising
- Tenant relations
References
- Amy Chung, ASA Property Management Pty Ltd, amychung@asapropertymanagement.com.au, 0466889527
- David Jiang, Remax Westend, david.jiang@remax.com.au, 0481500278
Languages
- English
- Mandarin
- Cantonese
References
References available upon request.
Timeline
Maintenance Manager
Aspen Living | CoVE Upper Mount Gravatt
03.2024 - Current
PROPERTY MANAGER
RE/MAX Next International - WEST END and ASA Property Management Pty Ltd
02.2020 - 01.2024
ASSISTANT PROPERTY MANAGER
Q&C Management Pty Ltd
01.2019 - 01.2020
Diploma of Building And Construction (Building) - Building And Construction (Building)
TAFE QLD
Bachelor of Hospitality And Hotel Management -
Griffith University
Real Estate Agent Certificate - Certificate IV in Real Estate Practice
Valid Institute
Diploma of Hospitality -
TAFE Queensland
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