Tsz Ching Lam Angel
Sydney Olympic Park,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Room Leader/RPIC
Montessori Academy
10.2019 - 11.2023
- Plan quality educational program
- Roster duties, organising daily work schedule, perform orientation, connects with families, monthly reports observation and preparation for events)
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Sale Representatives
Shums Watches
05.2018 - Current
- Sales support, stock take, customer service and admin enquiries)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
2IC/ Room Leader
Montessori Academy
06.2022 - 01.2023
- Implement daily routines, perform other duties requested by Supervisor, act as responsible person in supervisor’s absences, Plan quality educational program, promote health and safety of all staff and children, build positive relationships with all stakeholders, Effective management of the service, preparation of agenda and events, mentor all staffs and provide training to new staff members)
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
All-rounder (assistant of barista
Soul Origins
07.2016 - 01.2018
- Customer service, daily food preparation)
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
Cashier
Noodle And Dumplings
09.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - Early childhood Education
Kirana College
12.2021
Certificate In Hospitality And Management -
Auckland University of Technology
12.2014
Certificate In Early Childhood Education -
Kirana College
12.2020
Skills
- Friendly, Positive Attitude
- Analytical Thinking
- Google Drive
- Customer Service
- Team Building
- Flexible and Adaptable
- Attention to Detail
- Microsoft Office
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
2IC/ Room Leader
Montessori Academy
06.2022 - 01.2023
Room Leader/RPIC
Montessori Academy
10.2019 - 11.2023
Sale Representatives
Shums Watches
05.2018 - Current
All-rounder (assistant of barista
Soul Origins
07.2016 - 01.2018
Cashier
Noodle And Dumplings
09.2015 - 03.2016
Diploma - Early childhood Education
Kirana College
Certificate In Hospitality And Management -
Auckland University of Technology
Certificate In Early Childhood Education -
Kirana College
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