Tsz Hei Yip

- Providing customers with accurate information and resources to maximise their Australian Open
experience within the precinct.
- Proactively engaging with customers to elevate their Australian Open experience to the next level
by providing excellent customer service with an enthusiastic attitude.

- Facilitate a range of promotional activities for all participants, creating a safe, fun, and enjoyable
environment.

- Deliver tailored coaching sessions to improve players' skills, techniques, and game strategies.
- Provide feedback and monitor progress, fostering growth in both technical aspects of the game.
- Ensure a safe and engaging environment, promoting sportsmanship and a love for tennis.
- Coached private, semi private and squad classes from different levels
- Coached student of various age including primary students to adults

- Prepare and serve hot and cold beverages, including specialty coffee and food items while maintaining quality and presentation standards.
- Operate the POS system to process customer orders and handle payments accurately.
- Ensure cleanliness and deliver excellent customer service in a fast-paced environment.