TszYing (Koey) TANG
Parkwood,Australia
Summary
A detail-oriented and dedicated employee with a Master's Degree in International Tourism and Hospitality Management. Seeking a position in the hospitality and tourism industry to leverage my educational background and extensive experience in customer service, sales, and event assistance. Committed to contributing to the success of an esteemed organization.
Overview
8
8
years of professional experience
Work History
Communications and Digital Media Intern
One Arts Gold Coast Inc
03.2024 - 05.2024
- Improved website.
- Assisted in drafting and editing compelling copy for email marketing campaigns, driving customer engagement rates.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Customer Service Officer
Langham Place, Great Eagle Holdings Limited
06.2021 - 10.2022
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Causal restaurant worker
Shikigiku Japanese Restaurant, Hong Kong Four Season Hotel
11.2021 - 09.2022
- Collaborated with kitchen staff to ensure accuracy of orders.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
Sales Assistant (part-time)
YN Trading Development LTD
03.2020 - 06.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Operation Department Sales Assistant (part-time)
Popular Book Co LTD
09.2018 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
Event Assistant (5 days leadership conference)
Mary Kay LTD (China)
01.2019 - 01.2019
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
HKIA Trolley Assistant (part-time)
Express International Development LTD
06.2018 - 10.2018
- Skilled at working independently and collaboratively in a team environment.
Operation Department Sales (placement)
Macau South China Travel LTD
06.2017 - 08.2017
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Tutoring Assistant
Tin Ma Education
11.2016 - 04.2017
- Boosted student confidence by offering consistent support and encouragement during tutoring sessions.
Book Fair Promoter (a week)
South China
07.2016 - 07.2016
- Boosted product sales by demonstrating product features and benefits during promotional events.
Education
Master Degree of International Tourism and Hospitality Management - Hospitality
Griffith University
Gold Coast07.2024
Bachelor’s Degree (Hons) - International Tourism And Airline Management
City University of Hong Kong
Hong Kong11.2020
Advanced Diploma - Tourism And Airline Management
City University of Hong Kong
Hong Kong12.2018
Skills
- Microsoft Office
- Abacus
- WordPress Management
- CRM Software
- POS systems
- Adaptability and Flexibility
Workingright
Approved Australia Graduated Working Visa.
(Available upon request)
Personalparticulars
TszYing TANG, KOEY, Female, 04/24/98, 26, HKSAR, 15 Fortuna Pl, Parkwood, QLD, 4214, +61 0450635992, tszyingg98hk@gmail.com
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Communications and Digital Media Intern
One Arts Gold Coast Inc
03.2024 - 05.2024
Causal restaurant worker
Shikigiku Japanese Restaurant, Hong Kong Four Season Hotel
11.2021 - 09.2022
Customer Service Officer
Langham Place, Great Eagle Holdings Limited
06.2021 - 10.2022
Sales Assistant (part-time)
YN Trading Development LTD
03.2020 - 06.2021
Event Assistant (5 days leadership conference)
Mary Kay LTD (China)
01.2019 - 01.2019
Operation Department Sales Assistant (part-time)
Popular Book Co LTD
09.2018 - 03.2020
HKIA Trolley Assistant (part-time)
Express International Development LTD
06.2018 - 10.2018
Operation Department Sales (placement)
Macau South China Travel LTD
06.2017 - 08.2017
Tutoring Assistant
Tin Ma Education
11.2016 - 04.2017
Book Fair Promoter (a week)
South China
07.2016 - 07.2016
Master Degree of International Tourism and Hospitality Management - Hospitality
Griffith University
Bachelor’s Degree (Hons) - International Tourism And Airline Management
City University of Hong Kong
Advanced Diploma - Tourism And Airline Management
City University of Hong Kong
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