Summary
Overview
Work History
Education
Skills
Timeline
Generic

TU MAI

34 Mapleton Crescent,Qld

Summary

Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

9
9
years of professional experience

Work History

Nail Technician/Manager

LOVING NAILS PTY LTD
07.2022 - Current
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Offered advice and recommended products to improve and maintain nails.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Grew repeat client base through effective marketing and customer service.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Executed pedicures and manicures using professional quality products and tools.

Cafe Manager

MIU COFFEE
05.2021 - 07.2022
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Nail Technician/Assistant Manager

ProfessioNAIL
10.2017 - 02.2022
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Collaborated with other members of salon staff to provide amazing client experience.

Restaurant Manager

Dominos's Pizza
03.2015 - 08.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Sales Assistant

Hong Nhung Asian Grocery
02.2014 - 02.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.

Education

Diploma of Community Services Work - Social Work And Community Services

TAFE Queensland
South Bank, QLD
06.2015

High School Certificate - Year 12 -

Sunnybank State High School
Sunnybank, QLD
12.2013

Certificate - Food Safety And Hygienic Practice For Preparing And Serving Espresso Coffee

CBD College
Brisbane, QLD

Certificate - Coffee Making

Australian Barista School
Brisbane, QLD
05.2023 - 05.2023

Skills

  • Client Needs Assessment
  • Infection Control
  • Marketing Initiatives
  • Operational Efficiency
  • Team Meetings
  • Services Promotion
  • Organize Supplies
  • Customer Service

Timeline

Certificate - Coffee Making

Australian Barista School
05.2023 - 05.2023

Nail Technician/Manager

LOVING NAILS PTY LTD
07.2022 - Current

Cafe Manager

MIU COFFEE
05.2021 - 07.2022

Nail Technician/Assistant Manager

ProfessioNAIL
10.2017 - 02.2022

Restaurant Manager

Dominos's Pizza
03.2015 - 08.2017

Sales Assistant

Hong Nhung Asian Grocery
02.2014 - 02.2015

Diploma of Community Services Work - Social Work And Community Services

TAFE Queensland

High School Certificate - Year 12 -

Sunnybank State High School

Certificate - Food Safety And Hygienic Practice For Preparing And Serving Espresso Coffee

CBD College

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