Work Preference
Overview
Work History
Summary
Education
Skills
Accomplishments
Certification
Interests
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Tu Wichman
Open To Work
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Tu Wichman

Mortgage Consultant - Certs & Setts
Merrylands,NSW

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant Manager/SupervisorCustomer Service RepresentativeCall Center RepresentativeMortgage AgentHealth and Safety Officer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Merrylands, NSWParramatta, NSWAustralia NSW
Open to relocation: Yes

Minimum Desired Compensation

$85000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekTeam Building / Company Retreats

Overview

7
7
Certificate
16
16
years of professional experience
2
2
years of post-secondary education

Work History

Originations, Certifications & Settlements

Westpac Banking Corporation, WBC
Parramatta, NSW
07.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Retail Assistant

Postie+
Masterton New Zealand
04.2019 - 11.2019
  • Led team in delivering exceptional customer service, enhancing overall shopping experience.
  • Analyzed sales data to identify trends, driving strategic decisions for product placement.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Streamlined inventory management processes to improve stock accuracy and availability.
  • Developed visual merchandising strategies to maximize product visibility and sales potential.

New Zealand Census

Wairarapa Reap
Masterton New Zealand
03.2013 - 09.2013
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Assistant Manager/Supervisor

Alcatel NZ Ltd
Masterton New Zealand 5810
02.1989 - 12.1999
  • Assistant Manager/Supervisor last 2 years of production.
  • Led operational initiatives to enhance team productivity and service delivery.
  • Developed training programs to onboard new staff, ensuring compliance with company standards.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Summary

I am a bubbly, dynamic individual with hands-on experience in customer service, customer facing.

I bring strong problem-solving skills, with the willingness to tackle new challenges, verbally, written or via call/phone

I have a positive attitude who is recognized for taking proactive approach when identifying and address issues in the company.

I have experienced as a leader of 2 years with a strong background in guiding teams which include complex projects, organization and aligning goals within a team environment.

I enjoy studying/learning new aspects which will enhance my skills where I can focus on what is required of me in a roll.

Education

Training And Career Development - Computer Upgrade

Pre-employment Training And Career Development
Tree House Course –
02-2019

Stepping Up IT For A Better Future. - IT, ICT

Wairarapa Reap
Masterton New Zealand 5810
02-2013

Computers in Homes. - Computer Programming

Wairarapa Reap
Masterton New Zealand 5810
02-2012

Diploma - Workplace Safety And Health

Alison Empower Yourself
Australia
02.2024 - 06.2026

Skills

  • Friendly, positive attitude
  • Mortgage consultant, originations, certification and settlements
  • Teamwork and collaboration
  • Customer service, customer facing
  • Problem-solving, critical thinking and Decision-making
  • Attention to detail
  • Dependable and responsible
  • Excellent communication verbal, written and via call/phone
  • Computer upgrade and certification in AI
  • Problem resolution

Accomplishments

  • Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of computer input
  • Provided task to enhance my teams workflow

Certification

  • Certificate Statement of Attainment – Firstaidpro
  • Certificate of completion – Stepping up IT for a better future.
  • Certificate of completion – Computers in homes.
  • Certification: Financial Crime Risk Awareness - Season One
  • Certification: Increasing Financial Crime Risk Awareness - Season Two Qualification
  • Certification: Operation Cybersafe
  • Covid Safety at Work Certificate

Interests

Tech enthusiast

Adventure Travel

Exploring the latest advancements & innovation,

Exploring the outdoor

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Tu WichmanMortgage Consultant - Certs & Setts