TUAI PAPALII
Sydney,Aus
Summary
A solid, service-driven teacher dedicated to making a positive difference in youths' and adults' lives. Equipped with extensive experience in customer service, client management and excellent transactional support professionally and through broad volunteer engagements. Strong interpersonal skills as a former professional translator, thriving on building positive relationships with diverse populations on all levels of business.
Overview
17
17
years of professional experience
Work History
TEACHER
Institutes of Religion
02.2017 - Current
- Prepare and deliver lessons
- Keep track of attendance and grades, distributing make-up work to students as needed
- Prepare and conduct parent-teacher conferences
- 93% of 4th year students graduated
- Increased attendance by giving follow up calls and carefully planning assignments for students make-up work.
Customer Service Assistant
Apprenticeship & Training Work Program
04.2022 - 12.2022
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service
INDEPENDENT DISTRIBUTOR
LIFEVANTAGE
11.2014 - 01.2017
- Responsible for marketing and sales of Lifevantage's products
- Planned, implemented, and managed marketing and sales for home-based business
- Traveled Australia building teams of up to 100 + clientele from scratch in three states
- Ranked #2 in sales after 7 months in Australia
ASSISTANT COUNSELLOR
ENGAGEMENTS, RELIEF SOCIETY AUXILARY
01.2014 - 01.2016
- Organised activities and visiting efforts that would maximise participation and retention of women aged 18+ in array of educational, religious and self-reliance programs such as Pathway Connect, Brigham Young University.
- Supported individuals dealing with mental health and emotional issues.
Translator and Interpreter
TRANSLATOR, LANGUAGE SERVICES UNIT
01.2008 - 01.2016
- Interpreted English language for the Samoan Community
- Served as a consultant in court cases and Centrelink interviews
- Excellent proof-reading and computing skills
- Interpreted 10+ interviews daily to help both parties conduct business, handle legal needs or manage personal concerns
Counselor
PSYCHOANALYST, Care
01.2013 - 01.2014
- Of ageing, disability & home, analysed clients in correction centres and in-home
- Prepared and presented over 20 support plans in conjunction with thorough mental health care plans
- Wrote over 25 extensive reports on research.
Teacher
SUNDAY SCHOOL YOUTH TEACHER, LDS
01.2010 - 01.2013
- Prepare weekly lessons to teach youth on Sunday, focused on personal development programs.
- Worked well in team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed over 15+ kids in classroom, ensuring safety and active learning.
Religious Teacher
YOUNG WOMEN'S PRESIDENT, YOUNG WOMEN'S AUXILARY
01.2007 - 01.2009
- Extensive work, overseeing all church programs and activities for 200 + young women (ages 12-17) in Liverpool area.
- Increased young women participation and retention in Church activities
- Established regular meetings with other leaders both religious and community leaders to liaise efforts in ensuring personal progress of this group of women through personal development program.
Education
Time Management Skills Training – Pathway Connect - Life Skills
BYU Pathway Connect
Idaho08.2018
Money Management Skills Training – Pathway Connect - Finance
BYU Pathway Connect
Idaho08.2018
Certificate IV Community Services – Pacific Health - Counselings
Weber Roberts
Bungarribee, NSW01.2014
Certificate II Skills for Work and Training (Women Returning to Work - Workforce Training
TAFENSW – WSI Nepean
Penrith, NSW2013
Certificate in Teaching, Church Educational System -
The Church of Jesus Christ of Latter Day Saint
Mount Druitt, NSW2012
Trained in Banking Services – TAFENSW -
Blacktown College
Blacktown, NSW2012
Religious Services - Family And Community Services
The Church of Jesus Christ of Latter Day Saints
Liverpool01.2000
Skills
- Leadership/Mentoring
- Customer retention
- Microsoft Office programs
- Conflict management
- Client care and Counseling
- Complaint resolution
- Inbound and outbound calling
- Documentation and reporting
Timeline
Customer Service Assistant
Apprenticeship & Training Work Program
04.2022 - 12.2022
TEACHER
Institutes of Religion
02.2017 - Current
INDEPENDENT DISTRIBUTOR
LIFEVANTAGE
11.2014 - 01.2017
ASSISTANT COUNSELLOR
ENGAGEMENTS, RELIEF SOCIETY AUXILARY
01.2014 - 01.2016
Counselor
PSYCHOANALYST, Care
01.2013 - 01.2014
Teacher
SUNDAY SCHOOL YOUTH TEACHER, LDS
01.2010 - 01.2013
Translator and Interpreter
TRANSLATOR, LANGUAGE SERVICES UNIT
01.2008 - 01.2016
Religious Teacher
YOUNG WOMEN'S PRESIDENT, YOUNG WOMEN'S AUXILARY
01.2007 - 01.2009
Time Management Skills Training – Pathway Connect - Life Skills
BYU Pathway Connect
Money Management Skills Training – Pathway Connect - Finance
BYU Pathway Connect
Certificate IV Community Services – Pacific Health - Counselings
Weber Roberts
Certificate II Skills for Work and Training (Women Returning to Work - Workforce Training
TAFENSW – WSI Nepean
Certificate in Teaching, Church Educational System -
The Church of Jesus Christ of Latter Day Saint
Trained in Banking Services – TAFENSW -
Blacktown College
Religious Services - Family And Community Services
The Church of Jesus Christ of Latter Day Saints
Similar Profiles
Tomui FaamausiliTomui Faamausili
Seminary and Institute Teacher at Seminaries and Institutes of ReligionSeminary and Institute Teacher at Seminaries and Institutes of Religion
Stephen BodossianStephen Bodossian
Lead Assistant Editor/Media Manager at Religion of SportsLead Assistant Editor/Media Manager at Religion of Sports
Aileen PaezAileen Paez
Picking Packer at True Religion WarehousePicking Packer at True Religion Warehouse