Tuakana Koronui
Aveley,Australia
Summary
Youth leadership professional with proven ability to create impactful youth programs and foster positive community relations. Known for collaborative approach, ensuring team cohesion and adaptability to varying circumstances. Reliable and results-oriented with expertise in mentorship and program development.
Overview
21
21
years of professional experience
Work History
Youth Leader
Manurewa Seventh Day Adventist Church
09.2024 - 02.2025
- Mentored youth in developing leadership skills and enhancing their self-confidence.
- Fostered a safe environment for youth to freely express their opinions and beliefs.
- Facilitated dynamic discussion groups on various topics related to faith and life.
- Participated in annual conferences and events related to youth ministry, gaining valuable insights.
- Provided pastoral care when needed by visiting ill teenagers or those facing challenges.
- Organised engaging events that promoted spiritual growth among participants.
- Designed and led outdoor adventure trips, enhancing teamwork, problem-solving abilities, and resilience.
Cook Islands Leader
Manurewa Seventh Day Adventist Church
07.2024 - 02.2025
- Facilitated collaboration and communication among diverse teams during event preparations.
- Acted as the primary liaison for inquiries regarding upcoming meetings or events within the Cook Islands Community.
- Cultivated meaningful relationships with church members, offering support during challenging times.
Spare Part Customer Service Representative
Fisher and Paykel Ltd Global
04.2008 - 05.2024
- Provided efficient support for both incoming and outgoing customer communications.
- Accurately updated and maintained customer information to ensure data integrity.
- Delivered expert knowledge on Spare Part products and services to assist clients.
- Resolved customer complaints rapidly, ensuring a high level of customer satisfaction.
- Monitored queues and email inboxes, responding to customer inquiries through various media formats.
- Implemented troubleshooting techniques that expedited the resolution of customer issues.
- Managed a high volume of inbound and outbound calls in a fast-paced environment, fostering enduring client relationships.
- Inspected returned items (parts) for damage or defects prior to restocking, ensuring quality control.
- Provided technical support to swiftly address issues related to products or services.
- Processed appliance parts orders, forms, applications, and requests with exceptional efficiency.
- Navigated complex systems, including Salesforce, to fulfill customer requests seamlessly.
- Escalated unresolved grievances to relevant departments, such as Customer Relations, Sales, and Delivery.
- Clarified customer needs, identified options, and recommended products that effectively managed customer expectations.
- Reviewed and responded to customer information via computer systems with accuracy.
BarTender
Auckland International Airport Limited
10.2007 - 02.2008
- Delivered exemplary service to arriving and departing passengers at the airport.
- Served food and beverages to patrons efficiently and enthusiastically.
- Maintained cleanliness and organisation within the Bar Area.
- Executed cash and EFTPOS transactions accurately, ensuring financial integrity.
Catering Assistant for all Airlines
LSG SKYCHEF
02.2004 - 10.2007
- Prepared food in the Halal Kitchen for Emirates Airline while adhering to stringent quality standards.
- Assembled food preparations for various airlines, including Air New Zealand, Emirates, and Qantas.
- Completed OSH training for LSG SKYCHEF, acquiring essential health and safety food handling skills.
Education
Anatomy & Physiology Massage Foundation Career Practice
NEW ZEALAND COLLEGE OF MASSAGE
05.2019
Inbound and Outbound Call Centre
NEW ZEALAND MANAGEMENT ACADEMY
03.2008
Certificate - Support Services in School
AUCKLAND COLLEGE OF EDUCATION
12.2002
Certificate - Introduction to Teaching
PIERCE EDUCATION
06.2001
Skills
- Customer service
- Technical support
- MS Office
- Health and safety food handling
- Critical thinking
- Problem resolution
- Conflict resolution
- Communication
- Coaching
- Teamwork
- Relationship management
- Strong work ethic
- Attention to detail
- Teamwork and collaboration
- Time management
- Relationship building
Timeline
Youth Leader
Manurewa Seventh Day Adventist Church
09.2024 - 02.2025
Cook Islands Leader
Manurewa Seventh Day Adventist Church
07.2024 - 02.2025
Spare Part Customer Service Representative
Fisher and Paykel Ltd Global
04.2008 - 05.2024
BarTender
Auckland International Airport Limited
10.2007 - 02.2008
Catering Assistant for all Airlines
LSG SKYCHEF
02.2004 - 10.2007
Inbound and Outbound Call Centre
NEW ZEALAND MANAGEMENT ACADEMY
Certificate - Support Services in School
AUCKLAND COLLEGE OF EDUCATION
Certificate - Introduction to Teaching
PIERCE EDUCATION
Anatomy & Physiology Massage Foundation Career Practice
NEW ZEALAND COLLEGE OF MASSAGE
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