Tu’amelie Fatongiatau
Dee Why,NSW
Summary
I am looking for new challenges right now, I am a hardworking and passionate individual with strong organizational skills eager to secure a position within your company. Ready to help bring the experience I have in motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
Venue Manager
Corretto Dee Why
06.2020 - 05.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Bar Manager
Corretto Dee Why
03.2018 - 06.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favourable terms and pricing.
Supervisor
Marble Bar - Hilton Sydney
02.2017 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Bartender PT
Marble Bar - Hilton Sydney
08.2015 - 02.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bar Back/Bartender
Marble Bar - Hilton Sydney
03.2014 - 01.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Permanent PT
Firepro Centabuild Ltd
02.2013 - 01.2014
- The company manufactures fire safety materials for buildings
- Worked with principal's office on disciplinary and safety issues.
- Duties include, baking Intumescent slabs, Making Fire Grilled Dampers – Collars, Pipe wraps, Fire Hatches& Protective boards
- The products we make are sent over to Christchurch/Sydney/Wellington for stock taking, we produce products that help and reduce the speed of Fire burning, so our products must be 100% quality
BOH Line Cook
KFC
02.2012 - 11.2012
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
- Safely operated kitchen equipment, minimizing accidents and maintaining a secure work environment.
- Efficiently rotated through various stations within the kitchen, demonstrating adaptability and strong proficiency at each position.
Education
National Certificate of Education Achievement LEVEL 1 -
Tamaki College
Auckland, NZNational Certificate of Education Level 2 -
Tamaki College
Auckland, NZNational Certificate of Education Achievement LEVEL 3 -
Tamaki College
Auckland, NZArt & Graphic Design -
Tamaki College
Auckland, NZCertificate in Art & Design -
Auckland University of Technology
Skills
- Relationship Building
- Delegating Work
- Staff hiring
- Writing and verbal communication
- Staff Management
- Staff Supervision
- Menu Planning
- Effective leader
- Performance Improvements
Awards
- 2016, Placed 1st in Hilton Sydney F&B Masters (Bar Cup)
- 2011, AUT Transition Workshop
- 2011, AUT Fine Arts Workshop
- 2010, Placed 1st in Art - Tamaki College
- 2010, Tamaki Senior Boys Touch Rugby Representative
- 2010, Ara Lodge 348 Irish Constitution Art & Design Award
- 2010, University of Auckland Fine Arts Workshop (ELAM)
- 2010, Tamaki College Graduate
- 2006, Certificate of Merit in ART
- 2006, Certificate of Merit in Science
References
- Jacky Trinh
- Joshua Hamer
- Ryan Dwyer
- Kurtis Bosley
Timeline
Venue Manager
Corretto Dee Why
06.2020 - 05.2024
Bar Manager
Corretto Dee Why
03.2018 - 06.2020
Supervisor
Marble Bar - Hilton Sydney
02.2017 - 02.2018
Bartender PT
Marble Bar - Hilton Sydney
08.2015 - 02.2017
Bar Back/Bartender
Marble Bar - Hilton Sydney
03.2014 - 01.2015
Permanent PT
Firepro Centabuild Ltd
02.2013 - 01.2014
BOH Line Cook
KFC
02.2012 - 11.2012
National Certificate of Education Achievement LEVEL 1 -
Tamaki College
National Certificate of Education Level 2 -
Tamaki College
National Certificate of Education Achievement LEVEL 3 -
Tamaki College
Art & Graphic Design -
Tamaki College
Certificate in Art & Design -
Auckland University of Technology
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