Tuan Jayah
Clayton South,VIC
Summary
A dynamic leader with a proven track record at Hotel 115, I excel in team management and customer engagement, enhancing customer loyalty through innovative service strategies. Skilled in inventory control and staff supervision, I successfully implemented changes that significantly improved service quality and efficiency. My passion for excellence and commitment to customer satisfaction drive outstanding results.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Hotel 115
09.2007 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Food service background
- Customer loyalty
- Supervisory skills
- Reservation handling
- Customer service best practices
- Culinary arts education
- Table management
- Full service restaurant background
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Safe food handling
- Staff supervision
- Coaching and mentoring
- Money handling
- Event coordination
- Kitchen staff coordination
- Managing reservations and large parties
Languages
English
Full Professional
Malay
Limited Working
Tamil
Limited Working
singalese
Full Professional
Timeline
Restaurant Manager
Hotel 115
09.2007 - 12.2024
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