Tuan Nguyen

Monitored processes and procedures, making sure company met compliance regulations.

• Oversaw training and onboarding process for all newly hired employees within Toll Group-Grocery
• Collaborated with company leaders to support consistency and best practices.
• Created new methodologies to improve planning process and results.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
• Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
• Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
• Employed Six Sigma standards to save overtime hours for substantial savings in labor costs.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Collaborated with manufacturing and supply chain management.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Reviewed established business practices and improved processes to reduce expenses.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Tracked production and quality control systems to proactively identify deficiencies.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Scheduled staff to establish adequate coverage during peak business hours.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Cultivated professional working relationships with peers and supervisors.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Managed staff hiring, training and supervision.
• Troubleshot equipment to reduce service calls and downtime.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Implemented policies and standard operating procedures for continuous improvement.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Built relationships with customers and managed accounts to drive revenue and profit.

• Worked closely with personnel, customers, and contractors to resolve problems.
• Motivated workers to exceptional performance through implementation of new strategies.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.