Tuan Pham
14 Carrington Street North Strathfield,NSW
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Dooleys Catholic Club, adept at managing stock and fostering team development. Excelled in roles requiring meticulous stock control and exceptional service, achieving significant improvements in inventory management and customer engagement. Skilled in packing shipments and mentoring associates, I drive results through strategic planning and a focus on continuous improvement. Responsible and accurate storeperson with strengths in organizing work, updating documentation and prioritizing tasks. Proficient in unloading trucks, checking stock and managing storage. Ready to bring several years in the field and pursue a dynamic position with room for growth. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Hardworking professional offers abilities in supply management and storage organization. Diligent about completing daily assignments and looking for ways to improve operations. Great at tracking inventory and managing shipments.
Overview
37
37
years of professional experience
Work History
Cellar/Storeperson
Dooleys Catholic Club
17 Church Street Lidcombe, NSW 2141
08.2022 - Current
- Assisted customers with locating merchandise and complementary items.
- Used RF scanners to document merchandise movements in store computer system.
- Unloaded trucks, opened boxes and checked merchandise for damage or quantity problems.
- Followed order sheets to pick correct stock and prepare pallets.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Front Of House Manager
BananaPalm
260 Arden Street Coogee, NSW 2034
05.2005 - 05.2022
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Coached and developed team members to support employee growth and development.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Controlled and maintained labor costs through careful scheduling.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Interviewed, hired and trained new employees.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Handled complaints, settled disputes and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Ensured compliance with all health and safety regulations in front of house areas.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Implemented policies and procedures to enhance efficiency and improve customer experience.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Coordinated with back of house management to ensure seamless service delivery.
- Analyzed sales data to identify trends and make informed decisions on front of house operations.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Implemented loyalty programs to reward repeat customers and increase sales.
- Utilized POS systems to streamline transactions and generate reports.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Prepared and managed the front of house budget, optimizing expenses to increase profitability.
- Monitored and evaluated staff performance, providing regular feedback and coaching.
- Collaborated with marketing to promote the establishment and enhance customer engagement.
- Trained front of house staff in customer service excellence and operational procedures.
Customer Services
Belmore Hardware
300 Burwood Road Belmore , NSW 2192
02.2000 - 04.2005
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Submitted reports detailing daily actions, customer services issues and notable incidents.
- Kept track of customer services and preferences for future reference.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Helped customers obtain and services with poised and professional assistance.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Supervised sales associates, reconciled cash receipts and provided additional services for customers.
- Answered customer questions about products and services and recommended appropriate solutions.
- Provided excellent customer service, asking questions, and holding friendly conversations to identify optimal products and services through pleasant discourse.
- Gave exciting and highly descriptive presentations to customers to impart information on company's products and services.
- Assisted customers with activating and configuring new products and services.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Created and sent invoices to customers for purchases of products and services.
- Met with customers to identify electrical needs and recommended appropriate services and equipment.
- Recommended potential products or services to interested customers.
- Informed regular customers of new products or services and price changes.
- Handled customer complaints about company operations, services, and policies with knowledgeable and professional responses.
- Responded to customer inquiries regarding company policies, addressing concerns over product quality or services offered by competitors.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
- Assisted customers by responding to questions about services, amenities and local attractions.
- Upsold add-on services to existing customers, generating incremental revenue gains.
- Increased sales by encouraging customers to purchase additional products and services.
- Coordinated with the IT department to enhance online banking services, improving customer satisfaction.
- Performed special services for customers, ordering bank cards and checks.
- Shared product knowledge to suggest merchandise and services to customers.
- Made suggestions for improving products and services from customer feedback.
- Identified trends and provided feedback to customers on compliant documentation requirements for services provided.
Bank Operations Officer
CBA
Sydney, NSW
01.1990 - 02.2000
- Executed bank and account reconciliations for business subsidiaries.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maximized branch revenue by optimizing daily operations.
- Reviewed financial statements and files to identify opportunities to improve processes and increase efficiency.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Process Assistant
JALCO
Kingsgrove, NSW
01.1988 - 01.1990
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Drove customer feedback to deliver information to management for corrective action.
Education
High School Diploma -
12-1987
Skills
- Managing stock
- Checking paperwork
- Packing shipments
- Receiving goods
- Stock control
- Picking orders
- Loading and unloading
Affiliations
Outside working hours i do some activity such as Bike riding, Table tennis, Swimming, and Dog Walking. I have
Accomplishments
I have received number of the awards through out my careers.
Timeline
Cellar/Storeperson - Dooleys Catholic Club
08.2022 - Current
Front Of House Manager - BananaPalm
05.2005 - 05.2022
Customer Services - Belmore Hardware
02.2000 - 04.2005
Bank Operations Officer - CBA
01.1990 - 02.2000
Process Assistant - JALCO
01.1988 - 01.1990
Dulwich Hill High School - High School Diploma,
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