Tuan Tran
Gregory Hills,NSW
Summary
Automotive specialist with high level of professionalism and results-driven focus. Strong background in vehicle diagnostics, repair, and maintenance, ensuring optimal performance and safety. Known for effective team collaboration and adaptability to changing needs. Skilled in problem-solving, technical expertise, and delivering reliable outcomes.
Overview
20
20
years of professional experience
Work History
Technical Success Manager
Chargebee
12.2021 - Current
- Technical Support and Troubleshooting: Provide high-level technical support to assigned accounts, troubleshooting and resolving complex issues to ensure smooth operation.
- Customer Onboarding: Guide new clients through the onboarding process, ensuring they are fully integrated and understand the product or service.
- Account Management: Act as the main point of contact for assigned customers, understanding their goals, challenges, and future needs to create a tailored support strategy.
- Product Optimization: Help clients optimize their use of the product by providing best practices, recommendations, and proactive insights.
- Coordination with Internal Teams: Collaborate with product, engineering, and support teams to escalate and resolve technical issues or to advocate for customer needs.
- Regular Check-Ins and Reporting: Conduct regular check-ins, performance reviews, and quarterly business reviews (QBRs) with clients to assess satisfaction and align on goals.
- Documentation and Knowledge Sharing: Maintain accurate records of account activity, including technical issues, resolutions, and recommendations for future improvement.
- Monitoring Customer Health: Track customer health and usage metrics to identify potential risks or opportunities and act accordingly to maintain customer satisfaction.
- Upsell and Renewal Support: Identify opportunities for upselling or cross-selling products and support renewal discussions by showcasing value and benefits achieved.
- Feedback Loop: Act as a voice for the customer within the organization, sharing feedback and suggestions with the product team to drive product improvements.
Automotive Specialist
ARA Engine Reconditioning
01.2005 - 12.2010
- Vehicle Inspection: Conduct thorough inspections to identify mechanical, electrical, or system issues.
- Diagnostics and Troubleshooting: Use diagnostic tools to pinpoint issues, test vehicle systems, and interpret error codes.
- Repairs and Replacements: Repair or replace faulty parts, including engines, brakes, transmission systems, belts, and hoses.
- Preventive Maintenance: Perform routine maintenance tasks, such as oil changes, tire rotations, and brake inspections, to prolong vehicle life.
- Testing and Quality Control: Test vehicles after repairs to ensure issues are fully resolved and systems function as expected.
- Documentation: Maintain accurate records of repairs, diagnostics, and parts replaced, ensuring a clear service history.
- Inventory Management: Track tools, parts, and supplies, notifying supervisors when stock levels are low or when special parts are required.
- Adherence to Safety Standards: Follow all safety and environmental regulations to reduce risks associated with hazardous materials and heavy machinery.
- Communication with Clients: Explain vehicle issues and repair needs to clients, discuss costs, and provide recommendations for future maintenance.
- Continuous Learning: Engage in ongoing training to stay updated with advancements in automotive technology, especially with the rise of electric and hybrid vehicles.
Education
No Degree - Automotive Specialist
TAFE NSW
Wetherill Park, NSW12-2009
No Degree - Network And System Administration
TAFE NSW
Kogarah, NSW12-2008
Timeline
Technical Success Manager
Chargebee
12.2021 - Current
Automotive Specialist
ARA Engine Reconditioning
01.2005 - 12.2010
No Degree - Automotive Specialist
TAFE NSW
No Degree - Network And System Administration
TAFE NSW
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