Tuan (Nocky) Tran
Warwick,WA
Summary
Motivated and enthusiastic individual with a proven track record of utilising strong organisational skills to support team efforts and achieve company goals. Demonstrated success in resolving problems and improving customer satisfaction. Skilled in collaborating with cross-functional teams, adapting to fast-paced and dynamic environments, and maintaining a high level of efficiency. Eager to leverage my talents and secure an entry-level position that offers opportunities for professional growth and development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Internship: Tax and Advisory Service
Ernst & Young
12.2022 - 02.2023
- Delivered clerical support by handling range of routine and special requirements relate to tax planning.
- Work closely with senior team members to perform research, analyse data, check invoice and supporting team in delivering client projects.
- Acquired valuable skills in Excel and other administrative tasks.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Post Office Customer Service
Australian Post
12.2021 - Current
- Providing professional and efficient assistance to customers with their postal needs.
- Provided guidance on postal services and products, and processed various transactions such as parcel and mail deliveries, and bill payments.
- Resolved customer issues, tracked deliveries, and collaborated with other departments to ensure smooth operation of postal services.
Vice President Volunteer
UWA Basketball Club
02.2021 - Current
- Play a leadership role in promoting and developing the club's operations and activities.
- Assisted the President in managing the club's budget, organising events and weekly sessions.
- Responsible for club development and maintaining club culture.
- Creating schedule for other committee members to be present at court.
- Worked closely with the committee members to recruit and train volunteers, maintain the club's social media presence, and facilitate the communication between the club and its members.
Lottery Retailer
Lotterywest
12.2021 - Current
- Responsible for promoting and selling lottery products while providing exceptional customer service.
- Processed cash transactions, managed inventory and sales reports, and ensured compliance with regulations and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Develop communication, sales, and customer service skills, while contributing to the success of the organisation.
Motel Night-man
Baileys Motel
04.2021 - Current
- Check-ins for late-night arrivals and maintained accurate records.
- Monitored the premises,responded promptly to guest inquiries and needs, and handled emergencies and security incidents according to established procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Car Detailer
ASA Auto Car Detailing
02.2021 - 12.2021
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
Education
Bachelor of Commerce - Economics And Finance
University of Western Australia
Perth, WA07.2024
High School Diploma -
Greenwood Senior High School
Greenwood, WA11.2020
Skills
- Teamwork and collaboration
- Analytical thinking
- Tax planning and compliance
- Customer service and conflict resolution
- Time management and organisation
- Sales and marketing techniques
- Leadership and team management
- Strategic planning and decision-making
- Event planning and coordination
- Public speaking and presentation skills
- Record-keeping and reporting
Certification
- First Aid Certificate.
- Lottery West Retailer Manager.
- Cert II in Hospitality.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Hobbies
- Basketball, Gym, and Swimming
- Guitar
- Car enthusiast
Timeline
Internship: Tax and Advisory Service
Ernst & Young
12.2022 - 02.2023
Post Office Customer Service
Australian Post
12.2021 - Current
Lottery Retailer
Lotterywest
12.2021 - Current
Motel Night-man
Baileys Motel
04.2021 - Current
Vice President Volunteer
UWA Basketball Club
02.2021 - Current
Car Detailer
ASA Auto Car Detailing
02.2021 - 12.2021
Bachelor of Commerce - Economics And Finance
University of Western Australia
High School Diploma -
Greenwood Senior High School
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