Tuan Vu Pham
West Footscray,VIC
Summary
Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coffee Barista position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Coffee Barista
Ong Bau Coffee
06.2021 - 06.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Able to do basic latte arts, Steaming milk
- Working under pressure on the rushing hours
- Maintained regular and consistent attendance and punctuality.
Coffee Barista
Rosella
07.2022 - 12.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
Head Waiter
Palace Royal
01.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Bachelor of Business - Marketing
RMIT University
Melbourne, VIC01.2024
Skills
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Food and Beverage Pairings
- Food Assembly
- Multiple Tasking
- Working with team
- Adjust Coffee machine, grinder
- Tasting Coffee and make adjustment with grinder
- Steaming milk with right temperature
- Flexible Schedule from Monday to Friday
Timeline
Coffee Barista
Rosella
07.2022 - 12.2022
Head Waiter
Palace Royal
01.2022 - Current
Coffee Barista
Ong Bau Coffee
06.2021 - 06.2022
Bachelor of Business - Marketing
RMIT University
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