Summary
Overview
Work History
Education
Skills
References
Jobs Victoria WIDI Program for Aged Care.
Languages
Timeline
Generic

Anna Alberico

Lower Templestowe,VIC

Summary

As an accomplished DES and Jobs Victoria Business Development

coordinator. I can identify, develop and secure new business opportunities by generating leads, maintain employer and client relationships, and secure placements for the most vulnerable of participants. I have strong written and verbal communication skills, excellent customer service, and experience in sales and case management and coordinating promotional activities. My previous work history with DES providers has assisted me to achieve high results in terms of achieving KPIs through good job matches to achieve excellent retention rates. I feel that marketing is my forte and enjoy the day to day interaction with employers and participants and nothing gives a greater sense of achievement than successfully placing participants into long term sustainable employment. Dealing with vulnerable participants from all cohorts, while focusing on providing an excellent customer service experience in the program is important in such a competitive industry.

Successful Senior Employment Consultant / Business Development Manager in Disability Employment Services sector and Jobs Victoria delivering high quality placements and outcomes Proven success in improving performance, high retention rates, growth and achieving consecutive five-star ratings for DES contract

Client-oriented Workforce Development Specialist with over 20 years of providing assistance to employees, managers and instructors alike. Focus on delivering training programs that directly assess needs of businesses and organizations. Facilitate modern career development services to enterprises, employers and employees.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Workforce Development Coordinator - Business Development

OCTEC LTD
12.2022 - Current
  • Working with the mentors and teams across the Regions to meet their KPIs, through tailored marketing in multiple ESAS
  • Reviewing and evaluating own performance on a regular basis and contributing to continuous improvement initiative ensuring increase of my employer data base
  • Providing Regional Managers with feedback regarding vacancies, interviews and placements negotiated with employers
  • Participating in monthly performance review discussions with Regional Managers based on suitability of participants for my vacancies
  • Nurturing employers to maximise placements and fostering repeat business
  • Actively reverse marketing of long term unemployed participants to suitable employment and achieving outcomes
  • Run projects provided by Jobs Victoria in an Earn and Learn basis
  • Partner with RMIT and external stakeholders in Aged Care to deliver the Earn and Learn Traineeships programs
  • Attending Assessment (over 66 Assessments) to Register participant's eligible for the Earn and Learn program in Aged Care and placing them in traineeships for Cert.111 in Aged Care
  • Building relationships with large Aged Care organisations to ensure relevant documentation obtained to secure outcomes during PPS phase
  • Engaging with stakeholders and partners in a Jobs Victoria program that was successful in placement of over 500 Victorians in Aged Care
  • Involved with evaluation assessments undertaken by Jobs Victoria program
  • Provided individual career coaching sessions for employees seeking guidance on professional growth possibilities within the organization.
  • Organized professional development events such as workshops and seminars, expanding access to industry expertise for employees.
  • Built strategic relationships with external vendors for specialized training services, ensuring optimal value for investment in employee growth.
  • Established partnerships with local educational institutions, extending resources for employee development opportunities.
  • Acted as a liaison between management and employees, ensuring clear communication of expectations related to workforce development goals and objectives.
  • Promoted a culture of continuous improvement by encouraging ongoing learning and skills advancement amongst staff members.
  • Mentored junior staff members in career development strategies, fostering a supportive learning environment.
  • Notified employers and community organizations of workforce development programs and services.
  • Assisted job seekers with vocational and technical school training.
  • Interviewed employers to determine needs and brought employers and job seekers together.
  • Obtained and recorded job vacancies from variety of employers and contacted employers to gain additional critical information.
  • Facilitated job seeker interviews with prospective employers, obtained feedback from both parties and adjusted employment strategies.
  • Managed new employee orientation training process for more than [12] employees each year.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Collaborated with management to identify skill gaps, developing targeted training initiatives to address these needs.

Senior Employment Consultant/Team Leader

The Bridge Employment
09.2004 - 12.2022
  • All aspect of an Employment consultant role including case management, servicing, reverse marketing participants to suitable work and PPS
  • Being part of a high performing DES team - achieved consecutive five-star ratings
  • Achieving quality assurance program - 97% accuracy
  • Collecting documentary evidence from employers, quality checking documentary evidence and preparation for claims to ensure they were process within set time frames and star rating periods
  • Excellent feedback thought yearly accreditation, good news stories and satisfaction surveys
  • Supporting DES Manager with hiring, inducting, and training of new staff
  • Training staff on reverse marketing across the organisation
  • Exceeding KPIs set my DES Manager and supporting new staff to achieve their KPIs
  • Acting DES manager as needed including leadership meetings and organisation functions
  • Overseeing strategic marketing plans, building employer base, implementing marketing strategies
  • Participating and contributing to Leadership strategies and meetings
  • Instrumental in development of OHS polices and Fire Warden

Employment consultant and Team Leader

Working Arrangements
01.1999 - 08.2004
  • All aspect of an Employment consultant role including case management, servicing, reverse marketing participants to suitable work and PPS
  • Working in both Job Active and DES contract to achieve sold outcomes and good Star ratings
  • Promoted to team leader across both programs and outreach sites
  • Achieved high performance and always exceeded KPIs
  • Team leader role I organised work for staff, delegated and offered marketing training to improve performance across both contracts
  • Leading by example and coaching the team to improve their skills especially in reverse marketing
  • Ran motivational and training session for staff to increase performance
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Reviewed, tracked and coordinated employment referrals.
  • Managed caseloads of up to 220 monthly clients in search of gainful employment.
  • Interviewed clients and administered skills assessments to determine employability.
  • Mentored junior Employment Consultants, sharing best practices and insights gained from years of experience in the field.
  • Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
  • Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Delivered high-quality resume writing services, improving client competitiveness in the job market.
  • Trained, mentored and coached staff to improve performance and results for clients.
  • Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
  • Matched clients to open positions based on skills and work requirements.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Facilitated job fairs and industry events to build employment networks.
  • Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
  • Led job readiness and career-building workshops to uplift client confidence.
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Conducted employer and community organization outreach to promote employment services.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Batchelor of Arts -

Toorak Teachers College

Skills

  • Listening
  • Time Management
  • Administrative Skills
  • Organizational Skills
  • Leadership
  • Training
  • Customer Service
  • Communication
  • Problem-Solving
  • Critical Thinking
  • Knowledge of ESS
  • Knowledge of HIVTEC
  • Knowledge of Microsoft Suite
  • Rapport Building
  • Self-Motivation
  • Proactivity
  • Efficiency Under Pressure
  • Sales
  • Marketing
  • Career counseling
  • Workforce analysis
  • Partnership building
  • Workforce development
  • Career development
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Relationship building
  • Strategic thinker
  • Adaptability and flexibility
  • Effective communication
  • Leadership development
  • Interpersonal skills
  • Coaching and mentoring
  • Conflict resolution
  • Employee training
  • Interpersonal communication
  • Strategic planning
  • Individual trainings
  • Time management abilities
  • Continuous improvement
  • Customer inquiry and response
  • Adaptability
  • Written communication
  • New hire training
  • Leadership training
  • Curriculum development
  • Staff development
  • Team direction
  • Productivity improvement
  • Professional demeanor

References

Available on request

Jobs Victoria WIDI Program for Aged Care.

Represented OCTEC Jobs Victoria Project  in a nationally recognised work-based-learning qualification that combines vocational and higher education, co-designed and delivered with industry.

The Earn and learn program, was based on  Aged Care traineeships and higher apprenticeships which would benefit employers by increasing their capacity and benefit workers by offering the ability to gain skills and qualifications while continuing to earn a wage to support themselves and their families. OCTEC Ltd supported the participant financially paying for NDIS applications, Police Checks, 3rd party motor vehicle insurance, post placement support and work clothing and all the pre employment support required to transition into paid employment. Strong relationships were build with a number of Aged Care Facilities. This opened up the opportunities for the participants to partake in the programs for Disability focused and Aged Care focused Apprenticeships. Earning as you is an innovative project which put Victorians into work particularly during the COVID recovery period.

 Resume building right through to Mock Interviews were conducted fitting the right people into the most suitable roles. I attended 66 assessments as part of the project and consider it to be a successful project.

Being involved in the Jobs Victoria project I found it was so rewarding and intense.

Languages

Greek
Full Professional
Italian
Professional Working

Timeline

Workforce Development Coordinator - Business Development

OCTEC LTD
12.2022 - Current

Senior Employment Consultant/Team Leader

The Bridge Employment
09.2004 - 12.2022

Employment consultant and Team Leader

Working Arrangements
01.1999 - 08.2004

Batchelor of Arts -

Toorak Teachers College
Anna Alberico