Tugba Afacan
Melbourne,VIC
Summary
Dynamic customer service professional with experience at Telstra and the Census Bureau, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I have successfully managed high-stress situations, ensuring positive outcomes and repeat business. Proven ability to process transactions accurately while delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Telstra
11.2019 - 01.2022
Customer Service Representative
Census Bureau
03.2016 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Project Stone
06.2007 - 01.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Export Sales Executive
Textiles
10.2000 - 01.2006
Education
High School Diploma -
Cleeland Secondary College
Dandenong, VICBusiness Man -
Holmesglen Institute of TAFE
Chadstone, VICSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Customer Service Representative
Telstra
11.2019 - 01.2022
Customer Service Representative
Census Bureau
03.2016 - 05.2019
Sales Assistant
Project Stone
06.2007 - 01.2010
Export Sales Executive
Textiles
10.2000 - 01.2006
High School Diploma -
Cleeland Secondary College
Business Man -
Holmesglen Institute of TAFE
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