Tugba Bektas
Customer Service Representative
Melbourne,VIC
Summary
Textile engineer with more than 6 years of experience as a customer service representative and kids' garment merchandising where I was involved in the commercial process and also was in charge of assisting customers while building long-term business relationships by being accurate on quotations and following up the whole process of entering, verifying and processing orders.
I've been living in Australia for over 3 years now and I am currently looking for an opportunity to expand my career and be part of a team where I can use my skills and expertise to grow the business.
Overview
7
7
years of professional experience
Work History
Assistant Company Secretary
Sirius Australia Group PTY LTD
02.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to the correct departments and staff members.
Customer Service Representative
Ermoda Textile
03.2015 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Merchandiser
Evita Textile
05.2014 - 03.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Worked with managers and advertising directors to optimize promotions.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Education
Diploma - Project Management
ILSC
MelbourneCourse - English Education
ILSC
MelbourneBachelor of Science - Textile Engineering
University of Uludag
TurkeySkills
- Strong Organizational Skills
- Ease with Computers and Technology
- Multitasking and Time Management
- Administrative Duties
- Document and File Management
- Database and Client Management Systems
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Assistant Company Secretary
Sirius Australia Group PTY LTD
02.2021 - 06.2022
Customer Service Representative
Ermoda Textile
03.2015 - 12.2019
Merchandiser
Evita Textile
05.2014 - 03.2015
Diploma - Project Management
ILSC
Course - English Education
ILSC
Bachelor of Science - Textile Engineering
University of Uludag
Similar Profiles
Fernando Andrés GARCÍA CUBIDESFernando Andrés GARCÍA CUBIDES
Application Engineer at PCM Group Australia PTYApplication Engineer at PCM Group Australia PTY
Andres SleimanAndres Sleiman
CFO at Bart Group - Shaw Of Australia Pty LtdCFO at Bart Group - Shaw Of Australia Pty Ltd
Paula BridgePaula Bridge
Asset & Equipment Finance Broker at Simple Finance Group Australia Pty LtdAsset & Equipment Finance Broker at Simple Finance Group Australia Pty Ltd