Tugce Han
North Fremantle,WA
Summary
Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members. Recognized for maintaining high operational standards in fast-paced environments, ensuring safety and efficiency throughout all processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Attendant /Utility Worker - StepUp Supervisor
Compass Group AU
05.2024 - Current
- Full-time barista in the coffee shop at Newmont Boddington Camp.
- Drive in, drive out position on a 2/1 roster, early morning start.
- Ensured that all customer service standards were met during each shift.
- Daily and weekly tasks, including banking, ordering, paying invoices, restocking, serving, cleaning, maintaining equipment, as well as improving teamwork and communication. As well as stocktaking each period.
- Assisted other staff members in completing tasks as needed.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
Casual Utilitiy
Compass Group AU
02.2023 - 05.2024
- Operated as casual utility attendant at various sites, specializing in tavern and retail.
- Enhanced efficiency in housekeeping, minesite cleaning, and catering.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Office Allrounder / Reservations
Ibis Styles Brisbane
05.2022 - 09.2022
- Check in and out of guests, as well as taking bookings via phone and in person.
- Reviewing existing bookings and group bookings.
- Credit limit checks, room allocations, and end-of-day reports.
Housekeeping
Ibis Styles Brisbane
03.2022 - 05.2022
- Cleaning and servicing rooms under extreme time pressure.
- Cleaning public areas, for example, the central lounge, restaurants, facilities, and corridors.
Housekeeping & Public Areas Supervisor
Daydream Island Resort
01.2022 - 02.2022
- Prepared run sheets.
- Facilitated effective communication and workflow from the onset.
- Conducted routine room inspections.
- Prepared detailed run sheets to facilitate a smooth transition between shifts.
Housekeeping & Public Areas
Daydream Island Resort
06.2021 - 12.2021
- Completed room cleaning and servicing tasks efficiently during high-pressure situations.
- Ensured all public spaces such as central lounge, restaurants, facilities and corridors remained clean.
Housekeeping
Pinnacles Resort and Spa
11.2020 - 02.2021
- Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
Temperature Testing for Covid
Mount Isa Mines
04.2020 - 09.2020
- Conducted Covid temperature testing at mining sites.
Housekeeping & Kitchen-Hand
Altitude on Montville
04.2020 - 07.2020
- Maintained and serviced various types of residential and spa apartments.
- Ensured sanitation standards were met in all areas.
- Handled meal preparation and dishwashing duties.
Delivery Driver
Dominos
03.2020 - 05.2020
- Fulfilled customer orders and ensured timely delivery.
Food and Beverage Attendant
Isa Hotel Rodeo Bar & Grill
09.2019 - 11.2019
- Opened, served drinks, handled cash, and managed tills.
- Executed tasks efficiently including taking bookings, providing room service and assisting in the kitchen.
Customer Service Assistant
Bike24
09.2017 - 07.2019
- Addressed customer inquiries via email in German and English.
- Handled changes, orders, and payment methods efficiently.
Promoter
Lagardère Plus
04.2013 - 03.2019
- Supported event coordination in stadiums, family days and promotional activities.
Waitress
Pegasus Bar
04.2013 - 09.2016
- Managed front of house table service efficiently.
Education
Master of Science - Economics
Technische Universität Dresden
09.2019
Bachelor of Science - Economics
Phillips Universität Marburg
09.2016
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Customer service
- Communication skills
- Safety awareness
- Inventory management
- Equipment maintenance
Certification
- RSA: Responsible Service of Alcohol
- MLPCA001 Manage legislative responsibilities for the sale, supply, and service of liquor
- WA Driver's License
QUALIFICATIONS
German
Native or Bilingual
Turkish
Native or Bilingual
English
Professional Working
Timeline
Attendant /Utility Worker - StepUp Supervisor
Compass Group AU
05.2024 - Current
Casual Utilitiy
Compass Group AU
02.2023 - 05.2024
Front Office Allrounder / Reservations
Ibis Styles Brisbane
05.2022 - 09.2022
Housekeeping
Ibis Styles Brisbane
03.2022 - 05.2022
Housekeeping & Public Areas Supervisor
Daydream Island Resort
01.2022 - 02.2022
Housekeeping & Public Areas
Daydream Island Resort
06.2021 - 12.2021
Housekeeping
Pinnacles Resort and Spa
11.2020 - 02.2021
Temperature Testing for Covid
Mount Isa Mines
04.2020 - 09.2020
Housekeeping & Kitchen-Hand
Altitude on Montville
04.2020 - 07.2020
Delivery Driver
Dominos
03.2020 - 05.2020
Food and Beverage Attendant
Isa Hotel Rodeo Bar & Grill
09.2019 - 11.2019
Customer Service Assistant
Bike24
09.2017 - 07.2019
Promoter
Lagardère Plus
04.2013 - 03.2019
Waitress
Pegasus Bar
04.2013 - 09.2016
Bachelor of Science - Economics
Phillips Universität Marburg
Master of Science - Economics
Technische Universität Dresden
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