Tugrul Gucluer
Melbourne
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
7
7
years of professional experience
Work History
Housekeeping Team Leader
Dorsett Hotel
10.2024 - Current
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
Housekeeper
Dorsett Hotel
03.2024 - 10.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Front Receptionist
Salmakis Resort & Spa
05.2020 - 03.2023
- Organized and maintained accurate records, improving data management processes.
- Managed high call volumes with professionalism, resulting in improved client relations.
- Enhanced customer satisfaction by promptly greeting visitors and addressing their needs.
Front Reception Assistant
The Marmara Bodrum
01.2018 - 02.2020
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
Education
Language Course - English
Australian Institute of Language
06-2024
Bachelor - International Business
Pamukkale University
07-2022
Skills
- Customer service-focused
- Work inspection
- Housekeeping
- Cleaning techniques
- Workload management
- Team building expertise
Languages
English
Professional Working
Turkish
Native or Bilingual
Timeline
Housekeeping Team Leader
Dorsett Hotel
10.2024 - Current
Housekeeper
Dorsett Hotel
03.2024 - 10.2024
Front Receptionist
Salmakis Resort & Spa
05.2020 - 03.2023
Front Reception Assistant
The Marmara Bodrum
01.2018 - 02.2020
Language Course - English
Australian Institute of Language
Bachelor - International Business
Pamukkale University
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