Tui Pahuru
Geographe,WA
Summary
Seasoned Operations Manager and talented leader with over 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Silversprings Cottages
07.2022 - 10.2024
- Oversee all aspects of the farm stay operation, including guest reservations, check-ins, and check-outs.
- Manage farm staff, including housekeeping, maintenance, and farmhands.
- Ensure a high level of customer satisfaction by providing excellent guest service and resolving any issues that may arise.
- Develop and implement marketing strategies to promote the farm stay and attract new guests.
- Create and manage guest activities and experiences, such as farm tours, animal feeding, and workshops.
- Coordinate special events on the farm, such as weddings, corporate retreats, and farm-to-table dinners.
- Ensure that guests have a memorable and enjoyable stay by providing exceptional customer service and addressing any concerns promptly.
- Gather feedback from guests to continuously improve the guest experience and facilities.
- Coordinate with farm staff to ensure tasks are completed on time and according to quality standards.
- Manage online and offline marketing channels, including social media, website, email marketing, and advertising.
- Coordinate with the reservations team to optimize booking processes and maximize occupancy rates.
Front of House Manager
Yallingup General Store
06.2017 - 08.2021
- Oversee the daily operations of the cafe/general store, including managing staff, scheduling, and ensuring high standards of customer service.
- Train and supervise front-of-house staff, including servers, baristas, and cashiers, to provide efficient and friendly service to customers.
- Monitor inventory levels and place orders for supplies to ensure smooth operations and prevent stockouts.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner to maintain customer satisfaction.
- Collaborate with the kitchen team to ensure timely food preparation and delivery to customers.
- Implement customer service policies and procedures to ensure a positive and memorable experience for cafe/general store customers.
- Train and coach front-line staff on effective customer service techniques and best practices.
- Resolve customer complaints and issues promptly and professionally.
- Manage the retail operations of the general store, including inventory management, merchandising, and sales.
- Develop strategies to increase sales and profitability, including promotions, displays, and product placement.
- Coordinate with vendors and suppliers to maintain a diverse and high-quality product selection.
- Oversee the cafe operations, including food and beverage preparation, presentation, and service.
- Ensure compliance with health and safety regulations in the kitchen and dining areas.
- Work closely with the kitchen team to maintain high food quality standards and consistency.
Education
High School Diploma -
Busselton Senior High School
Busselton, WACertificate III - Conservation And Land Management
Tafe W.A
Bunbury, WANo Degree - Business Education
NEIS Program
Perth, WA01.2022
Skills
Customer Service: Providing excellent service to guests
Event Planning: Organizing and coordinating weddings and events
Operations Management: Overseeing farm operations and staff
Marketing: Promoting the venue to attract guests and clients
Financial Management: Managing budgets and finances
Relationship Building: Developing and maintaining customer and vendor relationships
Sustainability: Implementing eco-friendly practices
Leadership: Leading and communicating effectively with a team
References
Available on request
Timeline
General Manager of Operations
Silversprings Cottages
07.2022 - 10.2024
Front of House Manager
Yallingup General Store
06.2017 - 08.2021
High School Diploma -
Busselton Senior High School
Certificate III - Conservation And Land Management
Tafe W.A
No Degree - Business Education
NEIS Program
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