Tuia McCormick Tiaiti

Scrub/Scout Nurse Skills & Qualities

Clinical Competencies

• Demonstrated proficiency in strict aseptic technique and sterile-field maintenance throughout all surgical phases
• Expertly prepared, organised and verified procedure-specific instruments, implants and supplies pre-incision
• Maintained 100% accuracy in sponge, needle and instrument counts—immediately reconciling any discrepancies
• Anticipated surgeon preferences and procedural steps to ensure seamless, safe instrument hand-offs
• Rapidly identified and troubleshoot intra-operative equipment issues (e.g., electrosurgical units, power drills, specialised instruments) to minimise delays
• Accurately received, labelled and managed specimens—upholding chain-of-custody and lab compliance
• Advocated for patient safety during positioning, draping and transfers to prevent skin and nerve injuries
• Collaborated with circulating nurses and multidisciplinary OR teams to streamline turnovers and emergent cases

Professional Skills & Attributes

• Strong knowledge of surgical instrumentation, implants and tray assembly
• Thorough understanding of infection control standards, asepsis policies and OR safety checklists
• Outstanding situational awareness and strong problem-solving skills under high-pressure conditions
• Clear, concise communication style—liaising effectively with surgeons, anaesthetists and theatre staff
• Meticulous documentation skills in Surginet (electronic system)counts, equipment checks, incident reports)
• Excellent time management and flexibility—prioritising tasks

faced of overlapping cases and emergencies

• Passionate patient advocate—monitoring vitals, skin integrity and overall wellbeing throughout surgery

Core Clinical Duties

· Assist patients with activities of daily living (ADLs) including showering, dressing, grooming, and toileting

· Support safe patient mobility, transfers, and repositioning using appropriate manual handling techniques

· Monitor and record vital signs (temperature, pulse, respiration, blood pressure) and report abnormalities to RN/EN

· Provide nutritional support—serving meals, assisting with feeding, and monitoring intake/output

· Maintain patient hygiene and comfort, including pressure area care and continence support

· Assist with bed making, room tidiness, and infection control procedures

· Observe and report changes in patient condition, mood, or behaviour promptly

Key Nursing Skills

· Strong understanding of person-centred care and dignity in service delivery

· Knowledge of infection prevention and control (IPC) protocols

· Time management and prioritisation in fast-paced clinical environments

· Empathy, patience, and cultural sensitivity in diverse care settings

· Commitment to safety, privacy, and ethical care standards

Customer Service Representative – Business Teller

• Processed high-volume commercial and teller transactions (deposits, withdrawals, check cashing, loan payments, monetary instruments) with precision and efficiency, achieving a 99.8% accuracy rate.
• Opened, maintained and closed customer accounts; responded to inquiries and provided balance and product information with professionalism and clear communication.
• Balanced and reconciled cash drawer at shift end—identifying and resolving discrepancies promptly to uphold accountability and minimise risk.
• Proactively cross-sold banking products (savings, loans, travellers' checks, bonds) by assessing customer needs and offering tailored solutions, contributing to branch sales targets.
• Educated clients on fees, interest rates and banking procedures, simplifying complex information to enhance customer understanding and satisfaction.
• Handled and escalated complex issues or complaints to branch specialists, resolving concerns quickly and preserving customer loyalty.
• Collaborated smoothly with branch colleagues—rotating teller functions, supporting daily operations and maintaining a professional branch image.
• Demonstrated advanced cash-handling and numerical fluency using core banking systems, currency/coin counters, 10-key calculators and postage machines.
• Delivered exceptional service with empathy and discretion, safeguarding sensitive financial and personal data while fostering trusting customer relationships.
• Prioritised tasks effectively under pressure, balancing service speed with sales objectives and maintaining resilience during peak periods.

Customer Service Retail

Core Duties & Skills

• Greet and assist customers as the first point of contact, building rapport and brand loyalty through clear, empathetic communication
• Identify customer needs with probing questions; recommend and demonstrate products to drive sales and upsell lay-by agreements
• Process transactions—cash, card, refunds and lay-by deposits—with precision using POS systems; balance tills and reconcile discrepancies
• Manage lay-by accounts end-to-end: open plans, track payments, retrieve merchandise and finalise orders to ensure customer satisfaction
• Conduct regular stocktakes and inventory audits; restock sales floor and back-of-house to maintain optimal stock levels and minimise shrinkage
• Design, set up and refresh eye-catching in-store displays, applying visual merchandising principles to highlight promotions and boost foot traffic
• Maintain store presentation and cleanliness; organise stockroom layouts for efficient picking, replenishment and workflow
• Handle customer enquiries and resolve complaints with tact and professionalism; de-escalate issues or escalate to supervisors when necessary
• Demonstrate strong time management and adaptability, balancing high customer volumes with restocking and display setup tasks seamlessly

Business Operations & Management

Core Duties & Skills

• Coordinated end-to-end store operations—managing daily workflows, budgets, and monthly P&L reports to achieve financial targets
• Recruited, on-boarded and developed team members from entry level to supervisory roles through tailored training programs and mentoring
• Led staff management activities including rostering, payroll administration and leave coordination to optimise coverage and ensure compliance
• Served as Occupational Health & Safety Officer—implementing OH&S policies, conducting risk assessments and driving incident-reduction initiatives
• Oversaw store administration tasks such as inventory control, vendor liaison and expense monitoring to streamline processes and control costs
• Coached and supported junior managers—delivering leadership development sessions, performance feedback and succession planning
• Analysed operational metrics (sales, labour, shrinkage) to identify improvement opportunities and collaborate on action plans
• Strong communicator and collaborator—partnering with teams to roll out promotions, merchandising projects and policy updates

Key Skills & Attributes
• Leadership & team development

• Financial knowledge & budget management

• HR administration & rostering
• OH&S governance & risk management

• Process optimisation & problem-solving

• Stakeholder communication
• Time management & prioritisation

• Analytical thinking & performance tracking