Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Litia Lausii

Summary

Results-driven with demonstrated experience in all sides of hospitality and management. Motivated to apply my education and experience within any challenges ahead. Strong skills in venue/Fb management paired with a creative mindset within all sides of design, also experienced with stock management, shipping and receiving. Seeking to further develop my skills but also thrives in fast-paced high-stressed environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Storeperson

TJX Companies
10.2024 - Current
  • Picked stock according to order sheets and prepared for transport.
  • Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
  • Restocked shelves and helped customers locate desired items.
  • Assisted in training new employees, sharing knowledge of store procedures and best practices.
  • Operated material handling equipment safely while loading or unloading deliveries.
  • Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
  • Prepared merchandise for display, ensuring proper labelling, pricing, and organization on shelves.
  • Streamlined order processing for faster customer service and increased sales.
  • Increased overall productivity by cross-training in other departments as needed.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Bartender/Food and Beverage Supervisor

Swing City
09.2023 - Current
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Served food and drinks to customers in a timely manner.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Organized special events such as banquets or corporate functions according to guest specifications.
  • Participated in promotional activities such as handing out flyers or coupons in public areas.
  • Handled alcohol service for guests over age of 18.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.

Manager

zone bowling
11.2020 - 10.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service..
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Warehouse Worker

IVE Group
11.2022 - 06.2023
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Sandwich Artist

subway
02.2020 - 01.2021
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Followed established procedures for handling money transactions accurately.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Waitress Supervisor

rashays
06.2017 - 11.2019
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Resolved customer complaints in a timely manner with professionalism.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Assisted bartenders when needed during peak hours or when short staffed.
  • Monitored cash register operations during shifts for accuracy of transactions.

Education

Diploma of Arts - Interior Design

TAFE Nsw
02.2021

Certificate IV - Costume Design/ Production Design

TAFE Nsw
06.2018

Certificate III - Design And Visual Communications

TAFE Nsw
01.2018

Bachelor of Design in Interior Architecture - Interior Architecture

University of Tech Sydney
Sydney, NSW

Skills

  • Team-Oriented and Dependable
  • Event Preparation
  • Safe Alcohol Service
  • Supply Restocking
  • Food Preparation
  • Concierge Support
  • Manging operations and efficiency
  • fast learner
  • fast/hard worker
  • Payment Collection
  • Customer Service
  • Data Entry
  • Payment Processing
  • Cash Handling
  • Hospitality Services
  • Two-Way Radio Operation
  • Staff Supervision
  • POS Systems
  • Adaptable learning

Certification

  • rsa
  • first aid
  • wwcc
  • barista

Timeline

Storeperson

TJX Companies
10.2024 - Current

Bartender/Food and Beverage Supervisor

Swing City
09.2023 - Current

Warehouse Worker

IVE Group
11.2022 - 06.2023

Manager

zone bowling
11.2020 - 10.2024

Sandwich Artist

subway
02.2020 - 01.2021

Waitress Supervisor

rashays
06.2017 - 11.2019

Certificate IV - Costume Design/ Production Design

TAFE Nsw

Certificate III - Design And Visual Communications

TAFE Nsw

Bachelor of Design in Interior Architecture - Interior Architecture

University of Tech Sydney

Diploma of Arts - Interior Design

TAFE Nsw

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Litia Lausii