Tuini Magele
Marsden Park,NSW
Summary
Reliable professional with excellent communication skills and customer service. Good experience and knowledge in accounts operations and working in an office environment.
Strong team player with a positive attitude.
Overview
21
21
years of professional experience
Work History
Retail Assistant
Coles Supermarket
10.2021 - Current
- Maintain a clean and organised department to comply with standards.
- Replenish stock and organise shelves for optimal appearance.
- Actively engage customers to provide general assistance and information on store merchandise.
- Cutting/trimming fruit and vegetables
- Quality checking of stock and stock rotation to reduce waste.
- Processing Markdowns and waste daily.
- Unloading and working off pallets.
Credit Manager
Universal Magazines Pty Ltd
08.2007 - 10.2016
- Supervising 1-2 Credit Officers
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Authorised and approved Advertising orders for processing
- Setting Collection targets and KPI's for department
- Training and development of staff
- Handling escalated calls and flagged accounts for resolution
- Reviewed delinquent accounts for Mercantile agency referral
- Liaised with Mercantile Agency to prepare accounts for Legal action
- Preparing and processing accounts for bad debt write off
- Preparation of weekly and month end reports for Financial Controller
- Processing banking allocations and reconciliations
- Preparing and authorising credit claims
- Looking after a small portfolio of Advertising Agencies, Major clients and Overseas customers
NSW Regional Credit Controller
Boral Construction Materials Group
04.2006 - 07.2007
- Managed a ledger of 800 debtor accounts
- Prepared credit claims for authorisation and processing
- Conducted credit limit reviews for all accounts
- Made telephone calls to customers chasing payment and checking in to ensure no issues with invoices.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service and sales departments
- Negotiated payment plans and reviewed customer accounts for compliance with repayment obligations.
- Assisting shared services with payment allocation and remittance advices.
Collections Manager
Vodafone Australia
12.2005 - 03.2006
- Managed a team of 12 Collections Officers
- Recruitment of new staff
- Trained and mentored new employees on collection methods.
- Monitored calls and service levels
- Resolved escalated calls and issues
- Setting Targets and and KPIs for staff
- Managed reports and live data
- Setting daily call work for staff and ensuring completion each day
- Reviewing accounts for write off
- Authorising credit claims and complimentary compensation
- Completing monthly SOX reporting as required
Collections Manager (Contract)
Officeworks Business Direct
07.2005 - 11.2005
- Managed a team of 10 Collection Officers
- Calling customers for payments
- Processing payments and allocating payments to customer accounts
- Handling escalated calls and accounts for resolution
- Monitoring calls and quality checks
- Training and development of staff
- Setting targets and KPIs along with Finance Manager
- Managing weekly reports for Finance Manager
- Reviewing credit risk procedures and working closely with the Fraud team to reduce risk to business.
- Reviewing accounts for Mercantile agency referral and Write off
Legal Collections Team Leader
ADT Security
08.2004 - 07.2005
- Handling all accounts sent to Mercantile agencies
- Resolving disputes and attending mediation
- Settling accounts where liquidation, bankruptcy and deceased estates are involved.
- Preparing documents for and attending court and tribunal cases
- Authorising legal action and summons where applicable
- Allocation of funds received for accounts with Mercantile Agency and Liquidators.
Consumer Collections Team Leader
ADT Security
02.2003 - 07.2004
- Supervised a team of 12 Collections staff
- Making outbound calls to collect outstanding debts
- Negotiated payment plans with customers
- Handling complaints and escalated calls for resolution
- Implementing new collections processes
- Managing daily and weekly reports
- Reconciling accounts and assisting Accounts with allocations
- Authorising accounts for referral to Mercantile Agency
Education
Diploma - Business Retail
Manukau Institute of Technology
New ZealandDiploma - Business Administration & Computing
Transition Training Ltd
New ZealandSkills
- Excellent Communication skills both written & verbal
- Active listener
- Problem solving skills - always forward thinking
- Managing conflict - always looking for a resolution
- Leadership qualities
Timeline
Retail Assistant
Coles Supermarket
10.2021 - Current
Credit Manager
Universal Magazines Pty Ltd
08.2007 - 10.2016
NSW Regional Credit Controller
Boral Construction Materials Group
04.2006 - 07.2007
Collections Manager
Vodafone Australia
12.2005 - 03.2006
Collections Manager (Contract)
Officeworks Business Direct
07.2005 - 11.2005
Legal Collections Team Leader
ADT Security
08.2004 - 07.2005
Consumer Collections Team Leader
ADT Security
02.2003 - 07.2004
Diploma - Business Retail
Manukau Institute of Technology
Diploma - Business Administration & Computing
Transition Training Ltd
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