TUKA SALEH
Granville
Summary
To challenge myself personally and professionally to gain the experience and knowledge to produce the best outcomes to benefit my employer and myself. Always striving to learn and improve. Recognition for ensuring the delivery of quality and compassionate customer service to each patient. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
Work History
Centre Leader
Pacific Smiles Dental Group
08.2023 - Current
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Roster coordinator/state manager
Dental Labour Hire
03.2023 - 08.2023
- To undertake the rostering and coordination of staff by liaising with clients, and
- Temporary Support staff
- Temporary staff enquiries
- Contacting/assigning temporary dental staff to jobs
- Management of job board ( To match individual client’s dynamic with support staff wherever possible)
- Liaising with team to ensure that all relevant information pertaining to clients and temporary staff is communicated
- Team leader (management of six recruitment administrators)
- CRM experience
- Onboarding candidates/providing orientation
- Manage and coordinate accurate and up to date rosters for both clients and employees
- Delegate tasks to appropriate team members
- Coordinate bookings of temporary staff
- Promote safety by following organisational WHS requirements and guidelines
- Undertake other duties that may be reasonably expected of a high level employee
Treatment coordinator, Team leader
Mobile Dental Services, AB Dental employment agency
06.2018 - 03.2023
- (office based/WFH)
- Handling all dental treatment related enquires (email, telephone etc.)
- Processing of accounts (billing EFT, eftpos & HICAPS)
- Discussing outcomes and dental findings with family members/guardians or
- Next Of Kins
- Discussing treatment options (pros/cons, time frames and procedures etc.)
- Constructing treatment plans -exceptional dental knowledge
- Organising payment plans
- Banking and reconciliation
- DVA claims/bulk billing
- Dispute resolution
- Bookings management
Oncall Dental Assistant
AB Dental employment agency
05.2017 - 06.2018
Senior Dental Nurse/Stock Coordinator/Front Office Coordinator
Dental Lounge
06.2015 - 05.2017
- Oral hygiene instructions
- Dental charting (D4W)
- Chair side Assisting in dental procedures
- Assisting in radiographs (PA's&BW's)
- Mounting radiographs to correct quadrant and/or tooth number
- Sterilisation preparation
- Mixing of all dental materials
- Disinfection&preparation of treatment room
- Reception duties include;
- Paper work handling
- Hicaps claims (health funds/eftpos transactions)
- Cash handling
- Organising daily schedule (arranging appointments/confirming)
- Attending to all general enquires
- Management of dental assistants/clinical coordination
- Stocktake management (working within a budget)
- Assisting in CAD/CAM technology(Invisalign scans/crowns, inlays & onlays)
- Giving out pre and post operative instructions prior and post dental procedure
Senior Dental Nurse/Front office coordinator
Dental Art Centre
04.2013 - 06.2015
- Oral hygiene instructions
- Dental charting (Oasis)
- Chair side Assisting in dental procedures
- Assisting in radiographs (PA's&BW's)
- Processing digital radiograph images through digital scanner and Mounting radiographs to correct quadrant and/or tooth number
- Sterilisation preparation
- Mixing of all dental materials
- Disinfection&preparation of treatment room
- Reception duties include;
- Paper work handling
- Training new staff
- Assisting in Orthodontics (Invisalign)
- Hicaps claims (health funds/eftpos transactions/bulk bill/Medicare claims)
- Cash handling
- Organising daily schedule (arranging appointments)
- Attending to all general enquiries
- Giving out pre and post operative instructions prior and post dental procedure
Oncall Dental Assistant
AB Dental employment agency
03.2015 - 05.2015
Dental Assistant
Berala Dental
03.2012 - 04.2013
- Oral hygiene instructions
- Dental charting (D4W)
- Chair side Assisting in dental procedures
- Assisting in radiographs (PA's&BW's)
- Assisting in Admin(D4W)
- Sterilisation preparation
- Disinfection&preparation of treatment room
Dental Receptionist
Quality Dental Centre
01.2011 - 03.2012
- CRM experience
- Cash Handling
- Stocktake Management
- Bulk Bill Transactions
- General Office duties e.g
- Ling, paperwork
- Assisting in all general enquiries
- Hicaps claims (health funds/eftpos transactions/bulk bill
Education
Advanced Diploma Dental Technology
TAFE
Sydney, NSWCertificate III in Dental Assisting -
TAFE NSW Western Sydney Institute Westmead Campus
2012
School -
Chester Hill High School Higher
2010
Chester Hill High School High School
2008
Skills
- Pro-active, positive & empathetic
- Exceptional computer skills and the ability to learn and maintain client
- Information through relevant data bases
- Commitment to and understanding of quality customer service
- Experience and well developed skills in managing time, setting priorities
- Planning and organising own work
- Able to manage tight deadlines in a methodical and dedicated manner
- Exceptional clinical ability
- Great communication style with clients and with colleagues
- Knowledge in D4W, Oasis & Datasavvy
- Can work with a relatively high stress load during some periods
- Exceptional knowledge and adherence to infection control requirements &
- Protocols
- Exceptional dental knowledge (the ability to read clinical notes, dental
- Terminology and abbreviations)
- Positive Reinforcement Strategies
- Production Targets
- Quality Assurance Controls
- Cash Flow Analysis
- Operational Efficiency
- Ability to Be a Leader
- Customer Experience
- Employee Relationships
- Equipment Troubleshooting
- Standard Operating Procedures Proficient
Timeline
Centre Leader
Pacific Smiles Dental Group
08.2023 - Current
Roster coordinator/state manager
Dental Labour Hire
03.2023 - 08.2023
Treatment coordinator, Team leader
Mobile Dental Services, AB Dental employment agency
06.2018 - 03.2023
Oncall Dental Assistant
AB Dental employment agency
05.2017 - 06.2018
Senior Dental Nurse/Stock Coordinator/Front Office Coordinator
Dental Lounge
06.2015 - 05.2017
Oncall Dental Assistant
AB Dental employment agency
03.2015 - 05.2015
Senior Dental Nurse/Front office coordinator
Dental Art Centre
04.2013 - 06.2015
Dental Assistant
Berala Dental
03.2012 - 04.2013
Dental Receptionist
Quality Dental Centre
01.2011 - 03.2012
Advanced Diploma Dental Technology
TAFE
Certificate III in Dental Assisting -
TAFE NSW Western Sydney Institute Westmead Campus
School -
Chester Hill High School Higher
Chester Hill High School High School