Tulasi Gujjarlapudi
Canberra
Summary
Adept at enhancing service delivery and optimizing team performance, I spearheaded initiatives at Hyatt Hotels Corp that significantly improved customer satisfaction. With expertise in food and beverage operations and a knack for problem-solving, my leadership led to a noticeable enhancement in service quality. My collaborative approach and critical thinking skills have consistently boosted team efficiency and client loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Hyatt Hotels Corp
05.2021 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Implemented customer feedback system to gather insights and action improvements, leading to noticeable enhancement in service delivery.
Customer Service Representative
Probe Industries
03.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
IT Support Engineer
Tecala
02.2019 - 02.2020
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
Education
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC2019
Skills
- Service Delivery Management
- Food and Beverage Operations
- Wine pairing
- Collaboration and Teamwork
- Front of House Management
- Help Desk Support
- Remote Desktop Support
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Call center experience
Timeline
Food and Beverage Manager
Hyatt Hotels Corp
05.2021 - Current
Customer Service Representative
Probe Industries
03.2020 - 03.2021
IT Support Engineer
Tecala
02.2019 - 02.2020
Master of Science - Information Technology
Charles Sturt University
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