Tulia Ratu
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Party Entertainer
Kiddly Winks
Melbourne, VIC
01.2024 - Current
- Coordinated activities with party hosts to ensure guests had a great time.
- Maintained a professional demeanor throughout all events.
- Prepared materials ahead of time so that no detail was overlooked.
- Adapted performance style based on age group at each event.
- Created an enjoyable atmosphere by engaging guests in conversations.
- Demonstrated proper techniques for playing various party games.
- Interacted with parents to ensure their satisfaction with services provided.
- Kept track of supplies used during parties to determine reordering needs.
- Provided face painting, balloon twisting, music, games, and other fun activities during events.
- Practiced quality memorizing techniques and learned routines prior to performance deadlines.
Barista/Bartender
Qantas
Tullamarine, VIC
11.2023 - 01.2024
- Interacted with international guests in business class
- Abided by airport security guidelines to ensure safety
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Call Centre Agent
Infotrack
Melbourne, VIC
04.2021 - 11.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Food & Beverage Attendant
Holiday Inn
Tullamarine , VIC
10.2020 - 04.2022
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Communicated effectively with kitchen staff regarding customer orders.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Worked with COVID-19 officers to follow practices and procedures created for safety of guests and workers.
Manager
Doughnut King
Keilor Downs, VIC
07.2019 - 10.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
High School Diploma -
Keilor Downs College
Keilor Downs, VIC 11-2019
Skills
- Safety Awareness
- Music Selection
- Efficient Time Management
- Illusion Tricks and Tactics
- Conflict Resolution
- Collaborative Teamwork
- Self-Driven and Motivated
- Creative Thinking
- Promoting Events
- Interpersonal Communication
- Punctual and Dependable
- Multitasking
- Professionalism
- Adaptability and Flexibility
- Written Communication
- Task Prioritization
Timeline
Party Entertainer
Kiddly Winks
01.2024 - Current
Barista/Bartender
Qantas
11.2023 - 01.2024
Call Centre Agent
Infotrack
04.2021 - 11.2022
Food & Beverage Attendant
Holiday Inn
10.2020 - 04.2022
Manager
Doughnut King
07.2019 - 10.2020
High School Diploma -
Keilor Downs College
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