Tulio Ramirez Gutierrez
Melbourne,VIC
Summary
Highly competent IT professional with extensive experience in on-site support. Expert in providing quality technical solutions and assistance to system and network users. Outstanding skills in diagnostics and troubleshooting, hardware and software installation and configuration, and technology infrastructure maintenance. Able to manage multiple tasks effectively while maintaining a customer-centric approach and meeting deadlines. Demonstrated track record of success in improving operational efficiency and user satisfaction through clear communication and excellent customer service. Constantly seeking opportunities to learn and adapt to the latest technologies and trends in the IT field. I possess a strong work ethic, a proactive attitude and a passion for delivering quality technology solutions. Ready to take on new challenges and contribute to the success of a world-class on-site support team.
Overview
5
5
years of professional experience
Work History
Technologist
NEW GROUP ITS.A.S
03.2020 - 12.2021
- Delivery, renewal of the required applications and preventive, corrective and predictive support of computer equipment
- Of network, management of equipment in domains, knowledge in Office 365 and analyst of Windows Hello
- Cell phone number: +57 313 470 8965
Specialized technician
SUMMARTEMPORALS.A.S
03.2018 - 03.2019
- Monitoring of mass consumption customers of the electronic invoice project
- I work together with external and internal developers at Carvajal
- EDI and
- Analytics training
- Cell phone number: +57 311 326 4549
- Productive Stage
Apprentice
TIERRA DULCE S.A.S
10.2016 - 10.2017
- Preventive, corrective and predictive maintenance, user support, equipment management in network domains, office 365 knowledge, high-end printers, installation, configuration and error support of the
- Kactus and Sap Logon applications
- Cell phone number: +57 311 631 6849
Education
Technology in Maintenance of Computer Equipment. - Munitions Systems Technology
NATIONAL LEARNING SERVICE
11.2018
Diploma - Currently in General Information Technology
Albright
Melbourne, VICSystem Technique - Munitions Systems Technology
NATIONAL LEARNING SERVICE
11.2015
Skills
- Troubleshoot Faults
- Quality Control Guidelines
- Diagnostic Imaging Services
- Implement Solutions
- Printers and Peripherals
- Configuring Devices
Languages
Spanish
Native or Bilingual
English
Professional Working
Skills
- Printers and Peripherals
- Configuring Devices
Timeline
Technologist
NEW GROUP ITS.A.S
03.2020 - 12.2021
Specialized technician
SUMMARTEMPORALS.A.S
03.2018 - 03.2019
Apprentice
TIERRA DULCE S.A.S
10.2016 - 10.2017
System Technique - Munitions Systems Technology
NATIONAL LEARNING SERVICE
Technology in Maintenance of Computer Equipment. - Munitions Systems Technology
NATIONAL LEARNING SERVICE
Diploma - Currently in General Information Technology
Albright
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