Tullu Muhammed
Melbourne,VIC
Summary
Highly communicative individual with exceptional interpersonal skills, adept at thriving in collaborative team environments. Motivated by challenges, I consistently deliver 100% commitment and excellence in all tasks. With a solid work ethic, integrity, and a wealth of experience, I surpass expectations in any field or team I engage with. Possessing a driver's license and access to my own vehicle, I am prepared for an immediate start.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Consultant
Australian Unity
Melbourne, VIC
05.2023 - Current
- Assess and evaluate hospital and medical claims with meticulous attention to detail.
- Ensure that money is paid appropriately when releasing claims.
- Ensure compliance with all fund and claim regulations and standards.
- Maintain high-level communication standards and adherence to company protocols.
- Develop and implement standard templates, procedures, and protocols to ensure compliance.
- Drive process improvements through proactive identification of control gaps.
- Monitored changes in legislation that could affect existing policies or procedures related to claims handling processes.
- Ensured that all payments were made within established time frames outlined in the policy agreement.
- Assessed claims to ensure accuracy and completeness of documentation.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Membership Consultant
Australian Unity
Melbourne, VIC
08.2022 - 02.2023
- Maintained accurate records of all membership transactions including renewals, cancellations, and upgrades.
- Handled incoming emails regarding membership inquiries or requests for additional information.
- Collected member data to update records in the database.
- Responded promptly to customer complaints and resolved issues in a timely manner.
- Participated in training sessions to learn new software programs related to managing member accounts.
- Oversaw membership data system to keep information updated and complete.
- Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
Store Assistant
Programmed Skilled Workforce
Truganina, VIC
01.2021 - 12.2022
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Data Entry Officer
Hoban
Ravenhall, VIC
05.2022 - 07.2022
- Conducting data entry of information from ballot papers into the computer system - Australian Electoral Commission.
- Conducted quality assurance checks on all entries before submitting them for review.
- Identified and corrected data entry errors to prevent duplication across systems.
- Followed data program techniques and procedures to maintain data entry requirements.
- Performed data entry of customer orders into database system, ensuring accuracy and timeliness.
Retail Customer Service & Freight Coordinator
PACK & SEND
Footscray , VIC
12.2021 - 05.2022
- Analyzed shipping data to identify trends in delivery times and costs.
- Coordinated shipments with carriers, customers, and vendors to ensure timely deliveries.
- Monitored transportation activities to ensure efficient delivery of goods.
- Communicated regularly with customers and suppliers regarding shipment status updates.
- Tracked orders from origin through destination ensuring accurate documentation is received and sent out timely.
- Investigated customer complaints regarding late or incorrect shipments promptly.
- Estimated freight and postal rates to track shipment costs and weights.
- Used scanners to track parcel information, condition or receipt.
Translator and Interpreter
Breaking the Language Barrier
Hobart, TAS
01.2017 - 04.2019
- Translated documents from English to Oromo or Amharic and vice versa for various clients.
- Reviewed audio recordings or video files requiring translation services.
- Proofread translated documents before submitting them to the client for review.
- Delivered translation services to clients.
- Checked original sources or authors to confirm translations retained meaning and intent.
Education
Bachelor of Science - Architectural Design
Victorian University
Melbourne, VIC09-2022
Diploma of Applied Science
University of Tasmania
Sandy Bay, TAS12-2019
Skills
- Ability to put clients at ease and making cultural connection
- Ability to interact in a professional manner with professionals such as doctors, lawyer, social workers, government worker, teacher, etc
- Ability to keep client and professions involved in control of interaction
- Microsoft Office
- Planning & Organizing
- Critical Thinking
- First Aid/CPR
- Customer Service
- Organizational Skills
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Computer Skills
- Data Management
- Good Work Ethic
- PPE Use
- Strong Problem Solver
- Excel Spreadsheets
Certification
2022 Construction Induction Card (White Card)
2022 Working With Children Check
2021 HTLAID009 Provide Cardiopulmonary Resuscitation
2021 HTLAID0011 Provide First Aid
2021 HTLAID010 Provide Basic Emergency Life Support
References
References available upon request.
Timeline
Claim Consultant
Australian Unity
05.2023 - Current
Membership Consultant
Australian Unity
08.2022 - 02.2023
Data Entry Officer
Hoban
05.2022 - 07.2022
Retail Customer Service & Freight Coordinator
PACK & SEND
12.2021 - 05.2022
Store Assistant
Programmed Skilled Workforce
01.2021 - 12.2022
Translator and Interpreter
Breaking the Language Barrier
01.2017 - 04.2019
Bachelor of Science - Architectural Design
Victorian University
Diploma of Applied Science
University of Tasmania
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