TULSI JENKINS-JAISWAL
Swan Hill,Australia
Summary
I have continually held employment since I was first legally able to do so at 15, across various industries including hospitality, tourism and the corporate world. I attribute my success thus far to my attention to detail and strong work ethic, my expansive communication abilities and social skills, and my commitment to creating safe and positive experiences for myself and others. With strengths in customer service and dedication to maintaining customer satisfaction I strive to pursue every opportunity to support my peers as well as proactively address issues.
Overview
6
6
years of professional experience
Work History
Cafe Barista
The Paragon Cafe
11.2023 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties
Bank Teller
NAB
08.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information
Bar Waiter
The Federal Hotel
06.2023 - Current
- Maintained clean and organized bar area
- Served alcoholic and non-alcoholic beverages in bar environment
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time
Camp Counselor, Summer Sports
Camp Wicosuta
06.2022 - 08.2023
- Creating and implementing sophisticated lesson plans for water-based activities such as wakeboarding, skiing, paddle-boarding and open water swimming for children aged 7-15
- Worked with children of varying age, interest, skill, and developmental levels.
- Provided daily and overnight care and support for various children throughout camp including mentoring and providing guidance
- Multitasking to reflect the core values of the camp; competence, confidence and community, and role model it to the children through everyday activities
Chalet Host
Chalet Tojoki
01.2023 - 05.2023
- Hosting wealthy clients in the French Alps throughout ski season
- Aiding with culinary preparations and executions to a high standard
- Utilising extensive communication skills to interact, chaperone and cater to customers individual requirements
- Created an inviting atmosphere in common areas through thoughtful decoration selections and regular cleaning/organization tasks
- Provided local knowledge and recommendations to enhance guests'' enjoyment of the surrounding area
Fast Food Worker
Pizzahood
02.2020 - 05.2022
- Front of house manager, ensuring smooth service during peak hours and managing staff simultaneously
- Delivery driving in peak hours, working independently and being self motivated
- Providing quality customer service particularly through high stress times of COVID-19.
Cafe Supervisor
Boo's Cafe And Provedore
04.2018 - 05.2022
- Manager of front of house systems including customer service and the teaching and training new staff
- Excelling at barista work as well as aiding with food preparation
- Ensuring and executing cleanliness of the cafe
- Resolved and investigated complaints regarding service and food quality to prevent loss of business
Bar Waiter
Swan Hill Racecourse
11.2021 - 03.2022
- Alcohol service and catering work executed independently, demonstrating self leadership and dedication
- Working multiple roles during the race day events eg jockey's room
- Preparing stock and end of the day shifts
Education
VCE -
St Mary MacKillop College
Swan Hill, VIC11.2021
Skills
- Fast Learner
- Communication Skills
- Teamwork
- Exceptional Customer Service
- Highly Motivated
- Friendly and outgoing
- Adaptable to Change
- Role model behaviour
- Staff Management
References
- Rebecca Hart, Boo's Place Cafe and Provedore, boosplace@outlook.com, 03 5032 4127
- Timothy Marshall, Chalet Tojoki - Courchevel, timothymarshall@chaletojoki.com, +33 7 85 14 14 63
- Carly Meltzer, Camp Wicosuta - New Hampshire, carly@campwicosuta.com, +1 516 698 3457
Hobbies and Interests
I have spent the last 12 months on a working holiday overseas, balancing solo travelling and employment in countries such as the United States and France. As well as travelling, I am passionate about sports such as boxing, running and gym and also thoroughly enjoy quality reading and family time.
Timeline
Cafe Barista
The Paragon Cafe
11.2023 - Current
Bank Teller
NAB
08.2023 - Current
Bar Waiter
The Federal Hotel
06.2023 - Current
Chalet Host
Chalet Tojoki
01.2023 - 05.2023
Camp Counselor, Summer Sports
Camp Wicosuta
06.2022 - 08.2023
Bar Waiter
Swan Hill Racecourse
11.2021 - 03.2022
Fast Food Worker
Pizzahood
02.2020 - 05.2022
Cafe Supervisor
Boo's Cafe And Provedore
04.2018 - 05.2022
VCE -
St Mary MacKillop College
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