Tulsi Patel
Moonah
Summary
A sincere and dedicated Sales associate with a successful background in the delivery of customer service. Demonstrate exceptional customer care and robust relationship building skills and encourage team collaboration to achieve excellent levels of customer satisfaction. A self-motivated professional with solid in-bound and out-bound experience in high volume call center environments.
Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. Respects the importance of delivering good customer service to keep clients happy. Proactive Customer Service Representative that brings together company policies and customer service guidelines to solve customer issues. Highly skilled Administrative professional seeking to utilize my office and interpersonal communication skills for the betterment of a company. Adept in managing and maintaining an organized documentation system, working one-on-one with customers, and providing optimal front-end and back-end support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BIG W
11.2019 - Current
- Give customers information about their product and Services.
- Listening to customers complaint or concern and working to resolve their issues.
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administration officer
Solid Zone
02.2018 - 03.2019
- Accepting, screening, and routing telephone calls
- Opening and distributing the mail
- Writing up and sending out business letters
- Making sure that all office equipment is in good working order
- Assisting other members of staff in their administrative duties
- Typing up high quality correspondence
- Utilized strong customer service skills through explaining product features and responding to customer queries when required
- Demonstrated attention to detail while performing daily reconciliation of cash register balancing
- Significantly demonstrated high level of attention to detail while reduced stock loss by rotating and checking out of date of the products in the store
- Enhanced accuracy skills and numerical skills while conducting stock take, daily balancing and ordering & receiving stock
- Collecting and compiling statistics and information from identified sources
- Coordinating repairs to office equipment
- Helping to organise events
- Arranging for the payment of outstanding invoices
- Preparing the agendas for upcoming meetings
- Writing up the minutes of meetings.
Accounts Payable Officer
D mark Supermarket
02.2015 - 03.2019
- Processing invoices from various locations for payment
- Contacting banks regarding any financial queries, Processing a high volume invoices
- Handling all telephone inquiries relating to accounts payable issues, Documenting all accounts payable transactions
- Compiling management reports and assisting with audits, Completing balance sheet reconciliations
- Collecting all invoices and obtaining approval for payment, Completing accounts payable
- Maintaining vendor files
- Raising and tracking invoices, Checking the filing of invoices
- Checking the accuracy of figures and calculations, Recording all cash activity on a daily basis
- Chasing up outstanding customer accounts, Providing support documentation for audits.
Education
Bachelor in Business administration - Human Resource and Finance
Gujarat Technological University
Masters in Business Administration - Finance and Human Resource
Gujarat Technological University
Key Skills Summary
- Sales skills and business focused approach
- Call Management
- Strong communication and interpersonal skills
- Ability to cooperate and work as part of a team
- Ability to work with no supervision
- Confident and outgoing manner
- Ability to cope well under pressure
- Strong ability to prioritize tasks and solve problems during tight deadlines
Attributes
- A strong team spirit and ability to lead and work autonomously when required. Participated in weekly meeting and was part of the values team.
- Being polite and helpful.
- Highly organized, flexible with strong work ethics
- Ability to adopt new software
- Outstanding interpersonal skills.
References
Available on request
Timeline
Customer Service Representative
BIG W
11.2019 - Current
Administration officer
Solid Zone
02.2018 - 03.2019
Accounts Payable Officer
D mark Supermarket
02.2015 - 03.2019
Bachelor in Business administration - Human Resource and Finance
Gujarat Technological University
Masters in Business Administration - Finance and Human Resource
Gujarat Technological University