Tumelo Moses
Sydney,NSW
Summary
Dynamic Support Worker with extensive experience at Esaaba Health Care, excelling in patient care and emotional support. Proven ability to monitor vital signs and maintain sanitation practices, ensuring optimal client wellbeing. Recognized for building strong relationships and effectively managing multiple tasks, contributing to improved patient outcomes and satisfaction.
Overview
4
4
years of professional experience
Work History
Support Worker
Esaaba Health care
SYDNEY AUSTRALIA, NSW
07.2025 - Current
- Assisted patients with daily living activities, such as bathing, grooming and dressing.
- Managed multiple tasks simultaneously while providing quality care for each patient.
- Responded promptly to all requests from physicians, nurses and other staff members.
- Built strong and trusting rapport with clients and loved ones.
- Kept instruments and equipment clean and sanitized.
- Contributed to case reviews of client status and progress.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Provided emotional support to patients and their families during difficult times.
- Recorded patient conditions and vital signs before and after medical operations.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Provided emotional and practical support to vulnerable adults.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Organised leisure activities for clients in the community.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Assisted clients with personal care, such as showering and dressing.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
Support Worker
ADOM DISABILITY AND AGE CARE SERVICES
04.2025 - 06.2025
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Provided emotional and practical support to vulnerable adults.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Assisted clients with personal care, such as showering and dressing.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Developed and implemented individual care plans in collaboration with healthcare professionals.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
Caregiver
Getsetgo Health and wellness center
Gaborone Botswana, Southren
09.2024 - 11.2024
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Operations Manager
The Divas Best investment
Gaborone Botswana, Southren
06.2021 - 06.2023
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
Some College (No Degree) - Age And Disability
Queensland University of Technology
Brisbane, QLD01-2025
Some College (No Degree) - Certificate in Care Taking
Getsetgo Health And Wellness Center
Gaborone BotswanaSome College (No Degree) - ITIL V3
Global IT MANAGEMENT EXIM
UNITED KINGDOMSome College (No Degree) - DIPLOMA OF COMMUNITY SERVICES
AUSTRALIAN EDUCARE COLLEGE
Skills
- Patient care
- Vital signs monitoring
- Meal preparation
- Sanitation practices
- Case documentation
- Emotional support
- Time management
- Task prioritization
- Catheter care
- Interpersonal communication
- Safety protocols
- Service documentation
- Feeding assistance specialist
- Housekeeping duties
Timeline
Support Worker
Esaaba Health care
07.2025 - Current
Support Worker
ADOM DISABILITY AND AGE CARE SERVICES
04.2025 - 06.2025
Caregiver
Getsetgo Health and wellness center
09.2024 - 11.2024
Operations Manager
The Divas Best investment
06.2021 - 06.2023
Some College (No Degree) - Age And Disability
Queensland University of Technology
Some College (No Degree) - Certificate in Care Taking
Getsetgo Health And Wellness Center
Some College (No Degree) - ITIL V3
Global IT MANAGEMENT EXIM
Some College (No Degree) - DIPLOMA OF COMMUNITY SERVICES
AUSTRALIAN EDUCARE COLLEGE