Tuncay Ozcelik
Melbourne,VIC
Summary
Dynamic professional with a proven track record at Members Equity Bank Limited, excelling in customer engagement and financial product knowledge. Adept at problem resolution and team collaboration, I successfully completed comprehensive upskilling, enhancing service delivery. My experience as a Traffic Controller further honed my safety protocols and site assessment skills, ensuring efficient operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
First Contact Consultant
Members Equity Bank Limited
11.2022 - Current
- Provide exceptional customer service by assisting customers with their financial transactions.
- Accurately process deposits, withdrawals, and other banking transactions.
- Successfully completed comprehensive upskilling within the first 6 months of employment, becoming proficient in various financial products.
- Trained in home loans, personal loans, and credit cards, providing informed assistance and guidance to customers.
- Provided exceptional customer service by assisting with financial transactions and recommending appropriate banking products to suit individual needs.
- Collaborate with internal teams and external referral partners, fostering strong communication channels.
- Deliver exemplary service to both internal and external clients, maintaining high standards.
Roof Plumber
SFR Roofing
02.2022 - 10.2023
- Installed roofing systems to ensure proper water drainage and insulation.
- Performed regular maintenance on roofs to prevent leaks and damage.
- Dismantled existing roofs for repair or replacement purposes.
- Worked with a team of roofers to complete projects efficiently and within deadlines.
Traffic Controller
M1 Traffic
06.2021 - 08.2022
- Coordinated traffic flow to ensure safety and efficiency at construction sites.
- Monitored environmental conditions to adapt traffic control measures effectively.
- Conducted site assessments to identify potential hazards before operations began.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed pedestrians across busy streets and around construction sites.
Education
High School Diploma -
Gladstone Park Secondary College
Melbourne, VICSkills
- Financial product knowledge
- Customer engagement
- Problem resolution
- Team collaboration
- Training and coaching
- Site assessment
- Safety protocols
- Traffic management
Certification
- ASFL Tier 2 Accreditation - Personal Advice – Kaplan Professional
- Completion Date: 2023
- HLTAID011 Provide first aid
- TC1 -RIISS00058 – Traffic Controller Skill Set for Urban Streets and Low Volume Rural Roads
- TM11 – RIISS00060 – Traffic Management Implementer Skill Set for Urban Streets and Low Volume Rural Roads
- TC2 – RIISS00059 – Traffic Controller Skill Set for High Volume Roads
- TM12 – RIISS00061 - Traffic Management Implementer Skill Set for High Volume Roads
- TM13 – RIISS00062 - Traffic Management Implementer Skill Set for Motorways and Freeways
References
References provided upon request
Timeline
First Contact Consultant
Members Equity Bank Limited
11.2022 - Current
Roof Plumber
SFR Roofing
02.2022 - 10.2023
Traffic Controller
M1 Traffic
06.2021 - 08.2022
High School Diploma -
Gladstone Park Secondary College
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