I am a hardworking, loyal, and trustworthy person. I enjoy working in a group environment or on my own, am reliable, co-operative, very enthusiastic and thoroughly enjoy a challenge. I am able to priorities and meet critical deadlines, also provide a high standard of customer service, good interpersonal skills and I have a good sense of humour. I am also very motivated once I put my mind to something.
Overview
24
24
years of professional experience
Work History
Merchandise Administration
Bunnings Ltd
09.2022 - 09.2023
Scheduling and Calendar Management: Organizing appointment, meetings, and events for individual and coordinating team schedule.
Managed Daily administrative tasks: including scheduling, correspondence and file organisation.
Travel Arrangements: Planning and arranging travel, including flights, accommodation, transport, and itineraries.
Communication: managing emails, phone calls, and correspondence on behalf of Category Managers & Head of NZ Merchandise Manager and responding to inquiries and needed.
Document Preparation: Drafting and formatting documents, Presentations and reports for individual.
Expense Management: Handling financial matters, such as tracking expenses.
Task Coordination: Coordinating various tasks and projects to ensure they are completed in a timely and efficient manner.
Confidentiality: Maintaining a high level of discretion and confidentiality, especially when dealing with sensitive information.
Event Planning: Assisting in planning and organizing personal events, gatherings, Bunnings Trade Expo, Roadshows, (Paint, Greenlife, Outdoors, Hardware and Builders), Department events, support centre events and helping out with the Bunnings Roadshows and Forum (for both AU & NZ)
Research: Conducting research on various topics to provide information and insights to Category Managers.
Problem Solving: Addressing issues and challenges that arise.
Sample Sales: Setting up supplier samples for team members to purchase.
Monthly meetings: organizing Merchandise & Support Centre meetings, booking in meeting room, creating power point slides, speakers and morning tea or lunch.
Reports: Generated weekly, monthly and quarterly sales reports to highlight milestones and activities
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Communicate corporate objectives to various stakeholders to meet dealines.
Merchandise Support Officer
Bunnings Ltd
01.2016 - 09.2022
Support merchandise team with content creation and maintenance, creating new supplier package and new item numbers.
Manage product codes and ensure accuracy.
Maintain data integrity on system.
Filing Trading Terms documents
Competitor insights
Preparing Trading Terms and sending out Trading Terms out to suppliers
Checking financials agreements to ensure trading terms have been signed correctly.
Preparing Expenses
Processing of Allocations orders to suppliers
Processing of Roadshow Rebates claims & Marketing Rebates claims
Customer Services - helping store team members, suppliers and customers.
Cover receptions time to time when they are away sick or on leave.
Organized on-site trainings to educate the merchandise team on Allocations, Trading Terms, DC stock request, New Store ordering and SSA (Short Supply Allowances)
Email supplier's there signed Trading Terms.
Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
Accounts Payable Officer
Bunnings Ltd
04.2006 - 12.2015
Closely monitored accounts to post timely payments and resolve billing discrepancies.
Observed strict confidentiality regulations to maintain data security.
Input all relevant transactions and supervised properly within accounting system.
Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
Developed reports for senior management to outline expenditures, vendor spend and forecasting.
Managed and responded to correspondence and inquiries from customers and vendors.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Supported management by processing invoices and documents with consistent on-time delivery.
Matched purchase orders with invoices and recorded necessary information.
Reconciled Supplier accounts and resolving discrepancies to keep accounts audit ready.
Presented audit findings to accounting manager after reviewing results and paperwork.
Working closely with Pals (Goods inwards) Team in store
Filing
Petty cash
Processing online orders of Gift cards from Customers and Stores
Sending out customer's gift cards by Courier
Organizing bulk gift cards orders for Store's, Suppliers and customers
Managed accurate and timely processing of over 200 invoices per month.
Coordinated accounts payable functions and improved workflow for 6 staff members.
Closely monitored accounts to post timely payments and resolve billing discrepancies.
Administrations
Robertson And Sinclair
09.2001 - 03.2006
Customer Service - Answering of incoming calls, meeting and greeting customers and serving customers.
Opening and distributing mails to employees
Sending out statements and outstanding letter to customers and suppliers
Data Entry
Accounts Payable
Account Receivable
Payroll
Dispatch - helping out with sending out product to customers and suppliers.
Preparing customers and suppliers cheques and direct credit
Processing of incoming funds
Bank Statement reconciliations
sending out daily mails
Organizing team events (Christmas and Friday drinks)
Work Experience - Helper
Whare Koa Mangere Community House, Auckland
03.2000 - 07.2000
Community Activity, Organizing Arts and Grafts, Sports and trips for children from 5yrs to 13yrs and Pacific Mama's.
School Holiday program for children
Customer Service – answering phone calls, taking bookings and payments.
AA Driving classes, helping set class for people doing their learners and full Driver's license.
Promptly responded to inquiries and requests from prospective customers
Maintained clean, trash-free workspaces to maximize productivity and safety.
Learned other teammates' work tasks to train as backup.
Unloaded food deliveries and stored items in proper locations for easy access.
Cleaned and maintained work areas, equipment and utensils.
Loaded dishes, glasses and tableware into dishwashing machines.
Prepared sandwiches, salads and other specialty items according to customer specifications.
Help Nurses set up rooms for mother and baby check-up.
Education
Diploma - Business And Management
Swinburne University of Technology
Melbourne, VIC
12.2021
National Certificate in Travel Level 3 - Tourism And Travel Management
Otahuhu Academy New Zealand
Otahuhu, Auckland, New Zealand
07.2001
National Certificate in Computing Level 2 - Computing Level 2
Otahuhu Academy New Zealand
Otahuhu, Auckland, New Zealand
02.2001
NZEA - Typing, Science, Mathematics, English, Bible, PE
ASDAH - Auckland Seventh Day High School
Auckland, New Zealand
12.1999
NZEA - Typing, Science, Mathematics, English, CI Maori
Araura College
Araura, Aitutaki, Cook Islands
12.1998
Skills
Reception skills (customer service)
Computer literate
Keyboard skills
Ability to learn new skills quickly
Microsoft Excel
Microsoft Word
Internet Explorer
Data Entry
Problem solving abilities
Team Player
Timeline
Merchandise Administration
Bunnings Ltd
09.2022 - 09.2023
Merchandise Support Officer
Bunnings Ltd
01.2016 - 09.2022
Accounts Payable Officer
Bunnings Ltd
04.2006 - 12.2015
Administrations
Robertson And Sinclair
09.2001 - 03.2006
Work Experience - Helper
Whare Koa Mangere Community House, Auckland
03.2000 - 07.2000
Diploma - Business And Management
Swinburne University of Technology
National Certificate in Travel Level 3 - Tourism And Travel Management
Otahuhu Academy New Zealand
National Certificate in Computing Level 2 - Computing Level 2
Otahuhu Academy New Zealand
NZEA - Typing, Science, Mathematics, English, Bible, PE
ASDAH - Auckland Seventh Day High School
NZEA - Typing, Science, Mathematics, English, CI Maori
Araura College
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