Tuong Vy Phan (Mia)
Liverpool,New South Wales
Summary
Dynamic Administration Officer at Healthwoods Endoscopy Centre with proven expertise in data entry and customer service. Skilled in managing high call volumes and ensuring accurate medical record management. Recognized for adaptability and effective communication, consistently enhancing team collaboration and operational efficiency. Committed to upholding confidentiality and delivering exceptional patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration Officer
Healthwoods Endoscopy Centre
Granville, NSW
08.2022 - Current
- Skillfully performed data entry using the Blue-chip and Webpas systems for up to 350 patients weekly, ensuring accuracy and attention to detail in record-keeping.
- Proficiently managed a high call volume of over 80 calls daily, providing exceptional customer service, and addressing inquiries effectively.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Performed online eligibility checks and interpreted the information returned by the fund.
- Assisted with filing medical records, documents, and maintaining accurate electronic files.
- Coordinated seamlessly with healthcare professionals, nurses, and staff, contributing to the smooth functioning of operations.
- Executed diverse administrative tasks, including managing phone communications, responding to emails, and maintaining calendars.
- Enforced strict adherence to organizational policies, procedures, and guidelines, upholding confidentiality and professionalism.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Assistant in Nursing
Healthwoods Endoscopy Centre
Granville, NSW
11.2020 - 08.2022
- Meticulously prepared procedure rooms, in alignment with specific endoscopic protocols.
- Actively engaged in patient procedures, delivering attentive, and considerate support.
- Collaborated closely with medical professionals, effectively assisting doctors during intricate endoscopic procedures.
- Methodically documented care actions, maintaining accurate and organized records within the medical software system.
- Fostered clear communication within the healthcare team, contributing to meticulous treatment strategies.
- Simplified complex care plans and medication details for patients and caregivers, ensuring comprehensive comprehension.
- Swiftly responded to safety-related situations, implementing crisis prevention interventions with poise and control.
Retail Salesperson
Mr Cheap
Yagoona, NSW
09.2019 - 11.2020
- Interacted with a high volume of up to 100 customers daily, providing exceptional service, and addressing inquiries with attentiveness.
- Managed over 30 phone-based requests and orders daily, ensuring efficient order processing and accurate information delivery.
- Effectively communicated product details, answered questions, and assisted customers in making informed purchasing decisions.
- Demonstrated exceptional organizational skills in handling multiple customer interactions simultaneously, in person and over the phone.
- Collaborated with the team to maintain a smooth and efficient customer flow, contributing to a positive shopping experience.
- Adapted to various customer preferences and needs, showcasing versatility in communication styles to ensure customer satisfaction.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Stocked shelves with new merchandise, organized displays, rotated stock and removed out-of-date items.
Education
Bachelor of Business - Human Resources Management
Western Sydney University
Sydney, NSW01-2024
Higher school certificate -
Prairiewood High School
01.2018
Skills
- Adaptability
- Analytical and critical thinking
- Customer service
- Interpersonal skills
- Multitasking
- Proficiency in Microsoft Office
- Team building and collaboration
- Team leadership
- Time management
- Medical record management
- Appointment coordination
- Data entry
- Call management
- Eligibility verification
- Confidentiality enforcement
- Effective communication
- Document preparation
- Policy and procedure modifications
Certification
Certificate III in Health Services Assistance
References
Available upon request
Languages
Vietnamese
Full Professional
English
Full Professional
Timeline
Administration Officer
Healthwoods Endoscopy Centre
08.2022 - Current
Assistant in Nursing
Healthwoods Endoscopy Centre
11.2020 - 08.2022
Retail Salesperson
Mr Cheap
09.2019 - 11.2020
Bachelor of Business - Human Resources Management
Western Sydney University
Higher school certificate -
Prairiewood High School
Similar Profiles
Lara TaylorLara Taylor
Enrolled Nurse at Southern Endoscopy CentreEnrolled Nurse at Southern Endoscopy Centre
Hannah MoodyHannah Moody
Registered Nurse, Endoscopy at Southern Endoscopy CentreRegistered Nurse, Endoscopy at Southern Endoscopy Centre
ABINS SAJ KURIANABINS SAJ KURIAN
Registered Nurse - Endoscopy Department at NORTH YORK ENDOSCOPY CENTRERegistered Nurse - Endoscopy Department at NORTH YORK ENDOSCOPY CENTRE