Charan Tupakula
Melbourne,Albion,VIC
Summary
Reliable and accountable Manager demonstrating high level of Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
15
15
years of professional experience
Work History
Security Supervisor/Security Control Room Operator
Millennium Hitech Pty Ltd
02.2019 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Responded swiftly to security incidents and effectively resolved security issues.
Gaming Supervisor
Black Rhino Pty Ltd
01.2022 - Current
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Monitored patrons for signs of compulsive gambling.
- Performed paperwork required for monetary transactions.
Restaurant Manager
Organisation: Sugar Bear Catering Pty Ltd
09.2017 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Manager
Blakes Feast Pty Ltd
08.2009 - 07.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Education
Bachelor of Science - Electronics And Communications
Jawaharlal Nehru Technological University
3 2007
Diploma - Business Administration
Australian National College
3 2010
Diploma - Hospitality Managment
Victorian Institute Of Culinary And Arts
1 2014
Skills
- Proactive Planning
- Passion for Customer Service
- Hiring
- Staff development
- Team building
- Implementing new Ideas to generate more revenue
- Communication
- Problem solving
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Gaming Supervisor
Black Rhino Pty Ltd
01.2022 - Current
Security Supervisor/Security Control Room Operator
Millennium Hitech Pty Ltd
02.2019 - Current
Restaurant Manager
Organisation: Sugar Bear Catering Pty Ltd
09.2017 - 01.2022
Restaurant Manager
Blakes Feast Pty Ltd
08.2009 - 07.2017
Bachelor of Science - Electronics And Communications
Jawaharlal Nehru Technological University
Diploma - Business Administration
Australian National College
Diploma - Hospitality Managment
Victorian Institute Of Culinary And Arts
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