TUPEFAAVAE AH HIM
Bray Park,QLD
Summary
An individual who is dedicated to ensuring a safe work environment and has a strong commitment to upholding safety for all parties. An individual who strives to limit the impact of negative behavior, an intuitive individual who can assess potential hazards and behavioural risks, while engaging in a variety of methods, including negotiation, to prevent unfavorable outcomes.
Thrives in high-pressure environments and is adept at solving problems and adapting to unforeseen circumstances with poise and professionalism. With strong communication skills, an individual who is capable of communicating clearly with others, receiving instructions, and being an important member of a team. An organized, reliable candidate who is capable of managing multiple priorities while maintaining a positive attitude. Ability to assume additional responsibilities in order to achieve team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Response Team (ERT) /Section Leader
SERCO ASPAC
05.2019 - Current
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Led team in developing strategic plans to meet operational objectives.
- Directed tactical operations in complex and challenging environments.
- Created contingency plans to address unexpected tactical scenarios.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Coordinated responses to emergency situations arising in different compound locations.
Detention Service Officer
SERCO ASPAC
05.2019 - Current
- Behaves in an honest,ethical and professional way
•Communicates clearly and effectively and maintains composure by listening,understanding and recognising the needs of others; implements alternative coping mechanisms; uses language appropriate to all who work and live in the detention environment; and ensures timely notification of any issues, physical or mental health concerns
• Demonstrates ability to remain calm in high pressured and stressful situations by helping to find solutions that contribute to positive outcomes; negotiates and discusses issues thoughtfully, respectfully and non-confrontationally whilst building trust, valuing individual differences and opinions
• Demonstrates accuracy and attention to detail in preparing communications,records and reports within required timeframes showing commitment to completing work activities effectively. Eg: logs, reports, Individual Management plans, headcounts, monthly case work; written authorisations for detainees to undertake activities/tasks as appropriate etc
• Demonstrates awareness of and complies with company policies,procedures,rules and orders; relevant legislation, and maintains safety and security for all who work and live within the detention environment. Eg:undertake searches; supervise entry and exit of people; perform control and restraint techniques when required; completes risk assessments etc
• Demonstrates awareness of the importance of detainee mental health through suitable interaction, appropriate engagement activities and individualised management plans whilst paying particular attention to self-harm and suicide prevention
• Demonstrates ability to work with detainees in an empathetic manner,treating them with dignity, integrity and equality that encourages self-respect, a sense of personal responsibility and tolerance toward others through interaction and listening.Role essentials–based on the specific requirement of the role
• Carries out duties as required ensuring the smooth running of assigned area of responsibility; obeying all reasonable and lawful instructions provided by those with authority to do so
• Operates Serco provided vehicles in a safe and professional manner observing all applicable state traffic laws.Eg: when conducting escort duties in line with Serco policy and Transport and Escort guidelines and operating externally to the Centre in a public environment with limited supervision; conducting perimeter checks etc
• Works collaboratively in a team environment and with limited supervision;assists less experienced team members to learn the job; considers other perspectives and remain swilling to learn from others
• Informs reporting lines and Centre/General Manager promptly of any abuse,impropriety or misconduct matters that arise
• Refrains from accepting any unauthorised fee or gratuity or other consideration in connection with the DSO duties
any unauthorised fee or gratuity or other consideration in connection with,excluded and controlled items are detected, confiscated and retained, where appropriate
• Such items are to be reported in line with the Entry and Exit Control Policy and Procedure Manual.Eg: mobile phones; cameras; money; USBsticks; drugs; etc
• Acts to prevent and report any other misconduct,illegal and inappropriate behaviour
• Prepared to undertake a medical examination by a suitably qualified medical practitioner appointed by the company where there are reasonably and genuinely held concerns regarding fitness for work
• Follows safe work practices and takes reasonable care of own and others health and safety
MSS Security Officer
METRO SOUTH HOSPITAL SECURITY
08.2018 - 05.2019
- Carried out consistently high level security to ensure the safety and protection of staff, patients, visitors, property and information
- Conducted internal and external patrols of the hospital grounds on foot and via buggy
- Assisted medical staff in the management of problematic patients in the wards
- Worked with team members to resolve larger scale security issues and to collaboratively maintain overall security for all stakeholders
- Remained vigilant at all times and responded quickly to duress alarms and aggression calls
- Organised additional assistance when responding to larger scale or high level aggression cases
- De-escalated potentially violent situation through clear communication and negotiation
- Assisted in monitoring and escorting dangerous patients under direction of clinical staff
- Liaised with Management and colleagues to ensure full understanding of security requirements and the most appropriate response strategies
- Developed positive relationships with hospital staff to strengthen team camaraderie and to aid in working towards a safe and collaborative team environment
- Provided physical restraint under lawful direction by medical staff and in line with legislative and organisational policies
- Investigated and reported problems that arose and collaborated with law enforcement when warranted
- Used organisational skills to prioritise non-emergency tasks
- Maintained a thorough understanding of legislative requirements so that all security activities were carried out as required and within legal requirements
- Wrote highly detailed security, incident, and property damage reports in a timely and accurate manner
- Guaranteed that all Personal Protective Equipment, fire alarms, hydrants, emergency exits and other equipment were adequately maintained and able to be used if required
- Revised emergency evacuation procedures and ensured that all staff were aware of required actions to take in case of an emergency
- Maintained records and reviewed data entered to ensure minimal error and accurate documentation
- Adhered to OH&S requirements and ensured compliance from stakeholders within the hospital
Security Guard
TRU SECURITY
05.2018 - 05.2019
Security Guard
PONSONBY RD LOUNGE BAR – ROTORUA
11.2017 - 05.2018
Security Officer
LAKES DISTRICT HEALTH BOARD – ROTORUA
08.2015 - 05.2018
Security Guard
ARMOURGUARD SECURITY
10.2010 - 07.2015
Skills
- Conflict Resolution Techniques
- De-Escalation Techniques
- Facility Protection
- Responding to Emergencies
- Emergency Evacuation
- Facility Security
- Strong Communication Skills
- Emergency Team Communication
Certification
- Tactical First Aid (Current)
- Fire and Security Training - Fire Security Services
- Mental Health Personal Restraint and De-escalation- Lakes DHB Hospital (2016)
- Responsible Service of Alcohol Certificate- Galaxy Training (2018)
- Maybo Training - MSS Security (2018)
- National Security Level 2 Certificate- Training Systems and Solutions Limited (2017
References
Ryan Bainbridge
Transport and Escort Manager
Brisbane Immigration Transit Accommodation Centre
Ryan.Bainbridge@serco-ap.com
+61424680396
Carmila Fliege
Facility Operations Manager
North West Point Christmas Island Detention Centre
Carmila.fliege@serco-ap.com
+61416408086
Scott Judd
Team Leader
MSS Security
sk.judd@hotmail.com
+614153312410
Timeline
Emergency Response Team (ERT) /Section Leader
SERCO ASPAC
05.2019 - Current
Detention Service Officer
SERCO ASPAC
05.2019 - Current
MSS Security Officer
METRO SOUTH HOSPITAL SECURITY
08.2018 - 05.2019
Security Guard
TRU SECURITY
05.2018 - 05.2019
Security Guard
PONSONBY RD LOUNGE BAR – ROTORUA
11.2017 - 05.2018
Security Officer
LAKES DISTRICT HEALTH BOARD – ROTORUA
08.2015 - 05.2018
Security Guard
ARMOURGUARD SECURITY
10.2010 - 07.2015
Similar Profiles
Dominic HutchinsonDominic Hutchinson
Customer Service Officer at Serco ASPACCustomer Service Officer at Serco ASPAC
Mark McInnesMark McInnes
Catering Manager at Serco ASPACCatering Manager at Serco ASPAC
Leisa PetersLeisa Peters
Detainee Service Officer at SERCO ASPACDetainee Service Officer at SERCO ASPAC
ANNA HIGGINSANNA HIGGINS
Facility Operations Manager at Serco ASPACFacility Operations Manager at Serco ASPAC
Yasmine BelaibYasmine Belaib
FULL TIME- track rider at Chris Munce racingFULL TIME- track rider at Chris Munce racing