Tupou Afu
Tregear ,NSW
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Woolworths by expertly resolving complaints and conflicts. Skilled in POS systems and demonstrating exceptional problem-solving abilities. Trained new staff, ensuring high-quality service standards. Achieved significant improvements in customer satisfaction through dedicated service and product knowledge.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Woolworths
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Hungry Jack's
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
St Clare’s Catholic College
Hassall Grove11.2021
Skills
- Customer service
- Problem resolution
- Complaint handling
- Payment processing
- Product knowledge
- Paperwork processing
- Order processing
- Staff training
- Order fulfillment
- Stock management
- POS systems expert
Timeline
Customer Service Representative
Woolworths
03.2022 - Current
Customer Service Representative
Hungry Jack's
10.2021 - 04.2022
St Clare’s Catholic College
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