Tu Quoc Ly (Billy) NHAN

Staff/ Team

• Motivated staff to achieve store goals
• Mentored new hires
• Developed strategies for attracting new customers
• Assisted with hiring, training and mentoring new staff members
• Optimized labor scheduling
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Managed store employees successfully in fast-paced environment

Customer:

• Established a welcoming atmosphere to encourage repeat business.
• Excellence customer connection
• Improved store layout for better customer flow

Management:

• Analyzed sales data for strategic planning
• Improved customer satisfaction.
• Maintained proper product levels and inventory controls.
• Maximized sales
• Approved regular payroll submissions for employees
• Streamlined communication between staff and management
• Scheduled employees for shifts

• Motivated team to exceed expectations with recognition programs.
• Conducted financial audits to identify areas for cost reduction.
• Cultivated relationships with guests to create a welcoming atmosphere.
• Evaluated staff performance to identify areas for improvement.
• Handle big cash flow