Tushar Jaitly
Cranbourne East
Summary
A compassionate and dedicated professional with diverse experience in customer service, sales, and client support. Adept at providing high-quality care, managing challenging behaviour, and improving client satisfaction through empathetic and solution-oriented support. Highly skilled in personal care, communication, and leadership. Committed to delivering a positive and meaningful impact in every professional environment.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
12
12
years of professional experience
Work History
Marketing & Sales Associate
Raine & Horne Cranbourne
09.2022 - Current
- Assist in achieving team sales targets while improving client satisfaction and loyalty
- Develop and execute tailored marketing campaigns to engage specific customer segments
- Support sales team with administrative tasks, client follow-ups, and performance tracking
- Contribute to strategic marketing discussions to optimize sales efforts
Sales and Service Representative
Europcar, Dandenong
03.2019 - 05.2019
- Managed daily operations of car rentals, ensuring accurate check-ins, vehicle inspections, and smooth customer experiences
- Provided frontline customer service, including answering queries, resolving issues, and upselling services
- Processed payments (cash/EFTPOS), maintained rental car check sheets, and ensured vehicles met cleanliness standards
- Enhanced customer experience by addressing concerns promptly and professionally
Manager & Head Coach
Alcon Tennis Academy, India
04.2013 - 09.2018
- Managed day-to-day operations of the academy, including player schedules, training timetables, and administrative functions
- Led coaching sessions and provided mentoring to both players and fellow coaches
- Fostered a supportive and inclusive environment for players, ensuring consistent communication with families and staff
- Developed and implemented academy policies, ensuring adherence to operational standards and quality service delivery
- Achieved high levels of customer satisfaction through a focus on individual player development and training excellence
Education
Diploma - Leadership and Management
Lennox College
Melbourne, VIC05.2019
Bachelor of Arts -
Guru Nanak Dev University
INDIA12.2014
Business Management Course -
The Finishing School
INDIA12.2013
Personality Development Course - undefined
The English Workshop
12.2013
Skills
- Personal Care & Individual Support
- Positive Behaviour Support & Behaviour Management
- First Aid & CPR Certified
- Sales & Customer Service Excellence
- Conflict Resolution & Problem Solving
- Leadership & Team Coordination
- Manual Handling & Workplace Safety
- Effective Communication & Client Engagement
- Client Relationship Management
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
Accomplishments
- Personality Development Course: Completed a comprehensive Personality Development course at The English Workshop, which enhanced my ability to communicate effectively with individuals from diverse backgrounds and situations.
- Business Management Course: Gained valuable business management knowledge through a3-month course at The Finishing School, focusing on professional development, leadership, and strategic decision-making.
Training
- First Aid & CPR Certification (Current)
- Positive Behaviour Support Training (Completed)
Languages
Hindi
Full Professional
English
Professional Working
Punjabi
Full Professional
Timeline
Marketing & Sales Associate
Raine & Horne Cranbourne
09.2022 - Current
Sales and Service Representative
Europcar, Dandenong
03.2019 - 05.2019
Manager & Head Coach
Alcon Tennis Academy, India
04.2013 - 09.2018
Personality Development Course - undefined
The English Workshop
Diploma - Leadership and Management
Lennox College
Bachelor of Arts -
Guru Nanak Dev University
Business Management Course -
The Finishing School
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